Remove Consumers Remove eBook Remove Virtual Call Center
article thumbnail

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. No more call redirection, no more operational pauses. Thanks to the widget, the agent will be able to upgrade to video assistance, and ViiBE can provide that.