Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. User privacy and app tracking have been top-of-mind topics for the ecommerce advertising industry for the past years.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, this step is often optional in many ecommerce stores (especially platforms like Shopify), where customers can checkout as a guest without having an account.

Ecommerce 139

Ecommerce Survey Retail NPS 139

Retently

AUGUST 23, 2022

As an ecommerce business, Net Promoter Score® might be the most powerful KPI in your CX toolkit. Would you like to include NPS into your ecommerce customer acquisition and retention process to win over and retain more clients? In ecommerce, a single factor can often turn what could have been a positive experience into a negative one.

Net Promoter Score 148

Net Promoter Score Ecommerce Tips NPS 148

QuestionPro Audience

OCTOBER 24, 2018

We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. FREE SHIPPING.

Retail 170

Retail Consumers Entertainment Ecommerce 170

Kayako

AUGUST 12, 2022

Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Salesforce ).

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 195

Retail Feedback Trends Consumers 195

InMoment XI

MAY 31, 2022

These touchpoints may include the end of the onboarding cycle in SaaS , order delivery in ecommerce, a customer support interaction. Of these three, understanding customers’ emotions shouldn’t be given short shrift: 69% of consumers say that emotions count for over half their experiences. Here are some more examples by industry.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

delighted

OCTOBER 3, 2024

Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. Just how prevalent is AI in ecommerce? 84% of ecommerce businesses said AI is their top priority.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

NetBase

MAY 26, 2020

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. And diving in to support this new world, we see Facebook shops making ecommerce waves. eCommerce Explosion. Consumers’ eCommerce Feelings.

Ecommerce 97

Ecommerce Social Media Retail e-support 97

GetFeedback

NOVEMBER 7, 2019

And we’ve extended these expectations to eCommerce. We call this new reality “ the visual economy ,” and in it, product imagery and interaction along the purchase journey is as important to consumers as the product itself. The facts hold when it comes to the eCommerce environment. Sound daunting?

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Kayako

DECEMBER 20, 2018

eCommerce is probably the field with the most key performance indicators ( KPIs ) to track. As mentioned, there are a lot of different things you can be keeping track of when running an eCommerce business and a lot of different ways you can get ahead. Ultimately, this allows you to make the right call. Product experience itself.

Ecommerce 127

Ecommerce Strategy Customer Experience Omni-Channel 127

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. 83% of consumers expressed a need for some help on their online shopping journey. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Inbenta

OCTOBER 27, 2022

As more and more consumers are resorting to purchasing goods via online outlets, eCommerce websites are looking for ways to generate more revenue. There are many ways to increase eCommerce revenue, and today we are going to focus on what is called the “on-site search” feature, alternately known as an internal search.

Ecommerce 98

Ecommerce Chatbots Retail Consumers 98

mopinion

JANUARY 18, 2022

American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In fact, this trend has made quite an impact on US ecommerce companies in recent years as it has led organisations to adopt feedback strategies in hopes of achieving this status. With feedback […].

Ecommerce 94

Ecommerce Feedback Marketing Trends 94

Oracle

JANUARY 27, 2021

Ecommerce has assumed an even larger role over the past year as the effects of the global pandemic have pushed almost every customer-facing business into the online world. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. Social commerce moves beyond the experimental stage.

Ecommerce 102

Ecommerce Trends Retail Social Media 102

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Mobile consumers prefer shopping for beauty and grocery products. Textual examples of customer reviews that illustrate their pain points.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

Experience Investigators by 360Connext

SEPTEMBER 15, 2014

With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. While many retailers are now offering online ordering with conveniences such as in-store pickup, Amazon is still the king of all things ecommerce.

Ecommerce 282

Ecommerce Banking Loyalty Retail 282

ModSquad

MAY 13, 2021

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. When you consider that 92% of consumers trust word-of-mouth recommendations , it’s easy to see how delighted fans can become invaluable brand ambassadors. Better yet, your most ardent followers may promote you through word of mouth.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

InMoment XI

FEBRUARY 9, 2024

At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. Research from Deloitte found that 69% of consumers are more likely to buy from a brand that delivers personalized experiences. Insider Intelligence predicts that global ecommerce will grow 9.4% A survey from J.D.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

BlueOcean

JULY 9, 2024

The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Over four years after the pandemic warded off shoppers from wandering the aisles of their go-to stores, 81% of consumers continue to crave the convenience of home deliveries. These are stunning statistics.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

NetBase

FEBRUARY 20, 2020

Retailers’ landscape is changing, and brands must get their social listening and market intelligence intel in order if they hope to avoid the ecommerce crush! Retailers are “struggling to adapt to the changing retail landscape,” which has shifted toward ecommerce offerings. eCommerce Trends & Identifying White Space.

Ecommerce 83

Ecommerce Retail Marketing Trends 83

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% While consumers are hungrier than ever for goods and digital services, the level of competition in this space has never been higher, making margins tight.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

InMoment XI

JANUARY 9, 2024

B2B companies that offer a customized eCommerce experience tend to outsell their competitors by 30%. Offer More Personalized Experiences In a world where consumers are bombarded by hundreds or even thousands of marketing and sales messages every day, personalization holds the key to standing out and cutting through the noise.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

delighted

OCTOBER 22, 2024

Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Fox Metrics

JUNE 30, 2020

You could have the most amazing eCommerce site with the best quality items at great prices , but if you don’t have a decent flow of website traffic, you will probably not be successful. It should, therefore, be part of your business intelligence to have your eCommerce platform optimized for mobile devices.

Ecommerce 82

Ecommerce Social Media Consulting Consumers 82

Retently

MARCH 14, 2023

But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs. This makes them essential for ecommerce businesses and consumer goods industries, helping consumers make informed purchasing decisions.

NPS 146

NPS Comparison Survey Net Promoter Score 146

Magellan Solutions

NOVEMBER 21, 2022

When is the Right Time to Outsource Ecommerce Management? By 2022, the Asia-Pacific region is expected to have the world’s biggest and fastest-growing ecommerce (electronic commerce) market. It’s important to make a strategic decision about operations and management when running an ecommerce site. trillion in sales.

Ecommerce 74

Ecommerce System Management Innovation 74

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. Here are 3 key areas where consumer behavior is shifting, and how you can modify your strategy to accommodate. Consumer spending centers on essentials.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

ECXO

FEBRUARY 26, 2024

Their sleek, minimalist product design and packaging immediately give the impression of high quality, leading consumers to perceive their products as superior. This is more like the ‘Often bought with’ section that you see on eCommerce stores. Apple is a master of the Halo Effect. A good number of options is usually 3.

Sales 345

Sales Customers Social Media Examples 345

Michelli Experience

OCTOBER 4, 2016

It will come as no surprise that consumers today demand effortless and expedited service! ” The move is the latest sign that the world’s biggest eCommerce company wants to control more of its own deliveries. lines at the cash register or slow point-of-sale systems).

Competitive Advantage 214

Competitive Advantage Ecommerce Retail Leadership 214

ECXO

SEPTEMBER 6, 2023

This article was originally posted at [link] Integrating touchpoint technologies is a strategic imperative as we all know to create the types of omnichannel experiences that business buyers experience when they purchase something from a consumer brand. Respondents in the McKinsey survey saw eCommerce as the most effective sales channel.

Omni-Channel 156

Omni-Channel B2B Technology Ecommerce 156

BlueOcean

MAY 13, 2021

Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 McKinsey estimates that the general growth of eCommerce over the first three months of the pandemic was equivalent to ten years’ worth of growth under normal circumstances. Consumers do, after all, still have choices available to them.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

Kayako

SEPTEMBER 14, 2018

Our study of 500 consumers and businesses proves it. After all, more than 41% of the consumers we talked to said they prefer live chat over email, phone, and social media support. We found that nearly 4 in 10 consumers say they’re more likely to buy from companies that offer live chat. That’s big, right?

Loyalty 180

Loyalty Sales Competitive Advantage Ecommerce 180

C3Centricity

JANUARY 18, 2020

We live in an over-abundant world of consumer choice, but more is rarely better. In this over-abundant world of consumer choice, more is rarely better. consumer #brand #Marketing Click To Tweet. Especially in eCommerce, it is possible to reap the benefits of a large product assortment, while helping customers make choices?”.

Brands 235

Brands Retail Consumers Innovation 235

InMoment XI

OCTOBER 8, 2024

Improving customer experience will also result in increased brand equity , which is a key determining factor in what organizations consumers choose to give their business to. Personalize Interactions The majority of today’s consumers expect personalized interactions. And 88% of customers who trust a brand will become repeat customers.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Thematic

JUNE 17, 2024

The growth of the global eCommerce market underscores the need for superior CX to stay competitive. The growth of global eCommerce sales on business strategies underscore the importance of leveraging AI-driven VoC analysis to stay competitive.

Ecommerce 62

Ecommerce Self Service Analysis Omni-Channel 62