Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 139

Ecommerce Survey Retail NPS 139

Kayako

AUGUST 12, 2022

Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Salesforce ). scale of 1 to 5).

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Kayako

SEPTEMBER 14, 2018

Our study of 500 consumers and businesses proves it. After all, more than 41% of the consumers we talked to said they prefer live chat over email, phone, and social media support. We found that nearly 4 in 10 consumers say they’re more likely to buy from companies that offer live chat. That’s big, right?

Loyalty 180

Loyalty Sales Competitive Advantage Ecommerce 180

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. Keeping customers is a company-wide effort; here are five ways to build your customer’s loyalty.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. 83% of consumers expressed a need for some help on their online shopping journey. Investments in customer service can boost brand loyalty and revenue growth. Modern eCommerce companies compete within a fragmented marketplace.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Experience Investigators by 360Connext

SEPTEMBER 15, 2014

With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. Customer convenience is continuing as a key driver in loyalty , but the desire to get things done conveniently is not new. Convenience creates loyalty online.

Ecommerce 282

Ecommerce Banking Loyalty Retail 282

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). Convenience: First Among Equals. These are stunning statistics.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Retently

AUGUST 23, 2022

As an ecommerce business, Net Promoter Score® might be the most powerful KPI in your CX toolkit. Would you like to include NPS into your ecommerce customer acquisition and retention process to win over and retain more clients? In ecommerce, a single factor can often turn what could have been a positive experience into a negative one.

Net Promoter Score 148

Net Promoter Score Ecommerce Tips NPS 148

InMoment XI

JANUARY 9, 2024

For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Great customer experiences foster loyalty. B2B companies that offer a customized eCommerce experience tend to outsell their competitors by 30%.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

MAY 31, 2022

But the big picture goal is why there is so much buzz around customer journey maps now: Customer journey mapping can move you towards more conversions, greater customer loyalty , and improved customer experience from end to end (or from end to forever, if you are subscription-based and there’s no bottom to your sales funnel).

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

delighted

OCTOBER 3, 2024

Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. Just how prevalent is AI in ecommerce? 84% of ecommerce businesses said AI is their top priority.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Mobile consumers prefer shopping for beauty and grocery products. Textual examples of customer reviews that illustrate their pain points.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

InMoment XI

FEBRUARY 9, 2024

At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. Research from Deloitte found that 69% of consumers are more likely to buy from a brand that delivers personalized experiences. Insider Intelligence predicts that global ecommerce will grow 9.4% A survey from J.D.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

NetBase

MAY 26, 2020

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. And diving in to support this new world, we see Facebook shops making ecommerce waves. eCommerce Explosion. Consumers’ eCommerce Feelings.

Ecommerce 97

Ecommerce Social Media Retail e-support 97

Kayako

DECEMBER 20, 2018

eCommerce is probably the field with the most key performance indicators ( KPIs ) to track. As mentioned, there are a lot of different things you can be keeping track of when running an eCommerce business and a lot of different ways you can get ahead. Ultimately, this allows you to make the right call. Product experience itself.

Ecommerce 127

Ecommerce Strategy Customer Experience Omni-Channel 127

Retently

MARCH 14, 2023

By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty. Product Reviews vs. NPS Surveys: Key Differences Both product reviews and NPS surveys provide valuable insights into how consumers perceive a company’s products.

NPS 146

NPS Comparison Survey Net Promoter Score 146

ECXO

FEBRUARY 26, 2024

In the context of customer decisions, they can be used to encourage positive behaviors, increase customer engagement, boost sales, and even foster customer loyalty. This personalization can make customers feel valued and understood, leading to increased customer loyalty and repeat business. Apple is a master of the Halo Effect.

Sales 345

Sales Customers Social Media Examples 345

InMoment XI

OCTOBER 8, 2024

Some of the benefits of improving customer experience include: Increased Customer Loyalty When you have a consistently positive customer experience, you will create loyal customers. But, by improving customer experience, you will have no problem achieving these customer milestones and increasing customer loyalty.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Joe Rawlinson

DECEMBER 18, 2018

You need to step out of your ‘comfort zone’ as an ecommerce brand and become a source of valuable and helpful content, not only product catalogs. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. According to HubSpot , 78% of consumers unsubscribe from ecommerce emails because brands send them out too often.

Ecommerce 92

Ecommerce Tips Marketing Omni-Channel 92

Oracle

FEBRUARY 13, 2019

From the continued growth of ecommerce to the rise of experiential retail , 2018 saw a number of changes within the retail industry. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. Customer loyalty trend #1: Loyalty programs will reward for customer advocacy.

Trends 95

Trends Loyalty Loyalty Programs Retail 95

delighted

OCTOBER 22, 2024

Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% While consumers are hungrier than ever for goods and digital services, the level of competition in this space has never been higher, making margins tight.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. Here are 3 key areas where consumer behavior is shifting, and how you can modify your strategy to accommodate. Consumer spending centers on essentials.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

Fox Metrics

JUNE 30, 2020

You could have the most amazing eCommerce site with the best quality items at great prices , but if you don’t have a decent flow of website traffic, you will probably not be successful. It should, therefore, be part of your business intelligence to have your eCommerce platform optimized for mobile devices.

Ecommerce 82

Ecommerce Social Media Consulting Consumers 82

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. In addition, today’s business models for loyalty programs can be both affordable and sustainable. Be transparent. Leverage technology.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Lumoa

FEBRUARY 2, 2023

According to research, 95% of consumers believe customer experience is the key to brand loyalty. Technology, mainly eCommerce , has changed the way people shop. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. Where and how they take place has changed, of course.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

CloudCherry

JANUARY 16, 2020

Includes maximizing employee engagement to fuel customer loyalty and referrals beyond price factors. Career includes leading Sales, Digital Marketing and eCommerce for well known (B2B) business & (B2C) consumer brands (see jobs).

B2C 195

B2C Ecommerce B2B NPS 195

Michelli Experience

OCTOBER 4, 2016

It will come as no surprise that consumers today demand effortless and expedited service! ” The move is the latest sign that the world’s biggest eCommerce company wants to control more of its own deliveries. lines at the cash register or slow point-of-sale systems).

Competitive Advantage 214

Competitive Advantage Ecommerce Retail Leadership 214

C3Centricity

JANUARY 18, 2020

We live in an over-abundant world of consumer choice, but more is rarely better. In this over-abundant world of consumer choice, more is rarely better. consumer #brand #Marketing Click To Tweet. Especially in eCommerce, it is possible to reap the benefits of a large product assortment, while helping customers make choices?”.

Brands 235

Brands Retail Consumers Innovation 235

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

CSM Magazine

MAY 3, 2021

Winning loyal customers can be challenging when many ecommerce websites offer the same or similar products. Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers. Consider what people will think when they first visit your ecommerce Store. Quality is relative.

Ecommerce 52

Ecommerce Loyalty Tips Loyalty Programs 52

TechSee

OCTOBER 2, 2019

The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive. Implementing effective retention strategies has been proven to increase loyalty and reduce churn.

Survey 164

Survey Customer Service Social Media Telecommunications 164

Retently

NOVEMBER 29, 2024

A positive first impression can set the stage for long-term loyalty, while a negative one may lead to customers walking away without giving you a second chance. Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. And those initial feelings aren’t fleeting.

Survey 147

Survey Ecommerce Feedback Interaction 147

Alida

OCTOBER 27, 2017

consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. Seeing and touching merchandise is appealing to the consumer, as is the opportunity to engage with other people. In-store inventory innovation secures customer loyalty.

Retail 154

Retail Examples e-support Entertainment 154

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

Thematic

JUNE 17, 2024

The growth of the global eCommerce market underscores the need for superior CX to stay competitive. Deliver Hyper-Personalized Experiences: By leveraging behavioral analytics and AI, businesses can create bespoke experiences for each customer, boosting engagement and loyalty.

Ecommerce 62

Ecommerce Self Service Analysis Omni-Channel 62