Multiexperience Strategy: The New Apex of the Customer Journey
TechSee
APRIL 28, 2020
On the one hand, they need to deliver the products and services consumers want in multiple formats. In the near term, these experiences will often be centered around immersive technologies such as AR, which has evolved beyond the entertainment space into a powerful customer service tool. The average U.S. Omnichannel Strategy is Out.
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