InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Alida

OCTOBER 27, 2017

Although some traditional retail behemoths such Toys ‘R’ Us and Sears have filed for bankruptcy and are even dying completely with a final breath of liquidation sales, some brands are doubling down on their physical locations by revisiting the in-store experience. Even in the era of Amazon, only about a fifth of U.S. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

CX Centric

MAY 25, 2021

Longstanding travel warnings from public health officials, government institutions, and the media have hindered consumer trust in the safety of travel. Consumer safety in travelling is surely of much importance to business growth in the Hospitality sector. This has brought the activities in the Hospitality industry to a complete halt.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

InMoment XI

SEPTEMBER 25, 2024

They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports. .” — Noah Krusell VP of Product Development, evolve24 Customer Experience Management VOZIQ offers a suite of Predictive Customer Retention and Customer Experience Management solutions for call centers.

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

FEBRUARY 20, 2025

Tourists and locals trust Foursquare for honest, location-specific reviews, particularly for dining and entertainment. Consumers often use RateMDs for second opinions or to cross-check recommendations, giving it strong authority in healthcare reviews. Patients can rate based on punctuality, bedside manner, and diagnosis accuracy.

Automotive 94

Automotive Insurance Healthcare Hospitality 94

Avaya

FEBRUARY 7, 2017

Consider Caesars Entertainment: the corporation—which owns and operates over 50 hotels and casinos—launched self-check-in kiosks in properties such as the Rio and Planet Hollywood last summer. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. How can hotels competitively differentiate their front offices?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56