Steve DiGioia

MAY 23, 2022

Plan an event that features one of your products. For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom. Events are great ways to get potential new customers from the neighborhood. Ask, simply ask them.

Fashion 361

Fashion Sports Hospitality Hotels 361

ECXO

JULY 4, 2023

And while this does have its place, it is a solution that has severe drawbacks when looking at how consumer behavior rapidly changes. If your strategy is based on getting in touch with consumers weeks or months after a purchase, then batch would still be a good friend.

Analytics 374

Analytics Marketing Fashion Advertising 374

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 195

Retail Feedback Trends Consumers 195

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals. This has been an extraordinarily bright few months for our Vision Critical business.

Consumers 171

Consumers Company Customer Insights Strategy 171

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Customer experience started out in the golden age of advertising, market research, and understanding consumers. 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 109

Knowledge Base User Experience Examples Data 109

Kerry Bodine

OCTOBER 20, 2021

Let’s look at one way this chain of events plays out starting with a good customer experience. We find this simple, yet powerful chain of events in both business-to-consumer (B2C) organizations — like hotels and retailers — and in business-to-business (B2B) organizations — like consulting firms and enterprise software developers.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

Retently

NOVEMBER 29, 2024

Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most. It’s that powerful and it directly impacts your bottom line.

Survey 120

Survey Ecommerce Feedback Interaction 120

CSM Magazine

OCTOBER 29, 2024

Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. Tournaments in top esports disciplines boast impressive organization, decorations, and even exhibitions, making these events more exciting for fans.

Video 105

Video Entertainment Culture Transportation 105

QuestionPro Audience

MAY 2, 2018

According to Tostito’s press release , they have teamed up to help consumers get to and from their Cinco de Mayo celebrations safely. The 30th anniversary of Shark Week on Discovery Channel doesn’t debut until July 22nd, but the network has already declared Swedish Fish the official candy sponsor of the week-long event.

Brands 236

Brands Marketing Consumers Sales 236

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season.

Report 69

Report Multi-Channel Analysis Brands 69

ECXO

JUNE 20, 2023

Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. It found that ‘consumers are shifting their spending toward products with ESG-related claims’ People are opening their wallets based on ESG criteria.

B2B 367

B2B Brands Innovation Government 367

AWS Machine Learning

OCTOBER 16, 2024

As a result, DPG Media Producers have to run a screening process to consume and understand the content sufficiently to generate the missing metadata, such as brief summaries. Working closely with end-consumers, the DPG Media team tuned the prompts to make sure the generated metadata matched the expected format and style.

Video 116

Video Metrics Multi-Channel System 116

BlueOcean

OCTOBER 30, 2024

Consumers are spending as hesitantly as businesses. This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events. With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. What consumers really want is personalization in the customer service experience. 66% of consumers expect brands to understand their individual needs.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance.

Healthcare 83

Healthcare Analysis Knowledge Base Report 83

ECXO

AUGUST 15, 2023

CJO relies on reinforcement learning to guide customers to a conversion event based on historical data merged with current data as well as similar marketing action behavior patterns. If consumers feel that digital twin data could be used against them, they will not participate. Thus, this aspect must be clear and well-documented.

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

InMoment XI

JUNE 28, 2022

Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.

Analytics 74

Analytics Feedback Report Industry 74

Kerry Bodine

APRIL 4, 2018

If you’re a business-to-consumer (B2C) organization, your customers might be trying to get insurance for the used car they’ve just purchased, book a vacation to Maui, or file their taxes. These goals align to the items on their mental to-do lists or arise when some life event (like an invitation to a wedding) triggers a need.

Customer Journeys 308

Customer Journeys B2C Insurance B2B 308

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. Customers’ expectations continue to rise.

Customer Service 76

Customer Service Customer Centricity Entertainment Airlines 76

Retently

NOVEMBER 13, 2024

Whether it’s choosing the perfect dress for a special event or the right pair of sunglasses, VFRs help customers visualize how they’ll look before they click “buy”. Why it Matters: According to McKinsey , 71% of consumers expect personalized experiences , and 76% feel frustrated when brands don’t deliver.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Experience Investigators by 360Connext

JUNE 8, 2021

It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Look for the trends and then plan around them.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

ijgolding

NOVEMBER 28, 2014

Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave. I genuinely hope this does not happen.

Social Media 318

Social Media Airlines Video Consumers 318

Steve DiGioia

JANUARY 18, 2021

Liebeck’s case was far from an isolated event. McDonald’s admitted at trial that consumers were unaware of the extent of the risk of serious burns from spilled coffee served at McDonald’s then-required temperature. Story is taken from the Consumer Attorneys of California website, [link] ).

Customer Experience 298

Customer Experience Policies Customers Report 298

InMoment XI

NOVEMBER 14, 2024

Real-time alerts help businesses respond quickly to important events or potential crises. Brand24 Brand24’s tools measure brand awareness and reach, tracking conversations from 25 million online sources to provide insights into consumer sentiment. However, the analytical and reporting features are available only on paid plans.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 195

Retail Customer Experience Effort Score Social Media 195

Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. Make Legacy Tech Work Smarter.

Call Center 246

Call Center Self Service Contact Center eBook 246

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 195

Financial Management Banking Insurance 195

GetFeedback

FEBRUARY 12, 2019

In fact, 66% of consumers prefer to be reached by SMS over any other channel, and that number jumps to 75% when we’re talking about millennials. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . CX started out in the golden age of advertising, market research, and understanding consumers. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 195

Customer Experience Advertising Feedback Survey 195

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

Beyond Philosophy

JULY 16, 2020

She says our memory for an event starts even before the event begins. For consumers and businesses, the most relevant are the autobiographical memories. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more.

How To 194

How To Training Consulting Feedback 194

Kayako

MARCH 21, 2022

83% of consumers expressed a need for some help on their online shopping journey. Consumers feel let down when the pre-sale marketing context differs from after the sale. Utilize current tracking metrics to capture all your customer’s activities and events, both before and after they enter the customer service ecosystem.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

GetFeedback

MAY 9, 2019

We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

InMoment XI

OCTOBER 29, 2024

If you’re easy to find, contact, and buy from, they’ll become long-term consumers. This can happen through social media, forums, or events. Retaining such a customer might seem simple, but you’ll have to compromise on your pricing model. Convenience-loyal customers appreciate smooth and simple interactions.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). The user can then choose to take action to prevent further abuse.

Ecommerce 137

Ecommerce Banking Financial System 137