CSM Magazine

JUNE 20, 2023

Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy!

ROI 52

ROI Customer Service Marketing Social Media 52

BirdEye

MAY 1, 2023

Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. Reviews serve as a resource for prospective customers to make informed decisions. As you strive to grow your business, it’s crucial to understand the impact of customer reviews on potential buyers.

Examples 97

Examples Social Media Video Feedback 97

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. What type of customer support do you require?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Magellan Solutions

AUGUST 14, 2020

Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.

e-support 52

e-support Customer Experience Self Service Call Center 52

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. What type of customer support do you require?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

SurveySensum

JULY 4, 2023

Offer Interactive Product Demonstrations According to a Research by the International Council of Shopping Centers (ICSC) , 73% of consumers want to try on touch the product before purchasing. Dedicated Refund Counter: Designate a specific area or counter in the store where customers can go to process their refunds.

Retail 52

Retail Customer Experience Touchpoint Survey 52