Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. The mistake: While the majority of consumers prefer to speak to a real person when seeking customer service, many are reluctant to pick up the phone.

Customer Service 120

Customer Service Self Service How To Gamification 120

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The Ups Comm100’s omnichannel ticketing platform gives companies more control and visibility than a regular inbox.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

inQuba

MARCH 22, 2023

Consumers have benefitted overall, and the growth in adoption of NPS has resulted in the C Suite’s interest in the customers’ experience. Younger consumers rate differently to older consumers, for instance. 5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

Playvox

APRIL 27, 2023

It’s not surprising that CX centers that offer a wide range of digital engagement channels perform best. Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Step 2: Add only one new channel at a time.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

MAY 9, 2023

Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Certifying numbers also ensure your efforts are not being blocked by labels.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

MARCH 21, 2024

This is where something like AutoQA (AQA) , may be the solution as it can automate the feedback process and make it easier for contact center leaders to provide consistent feedback since it is less time-consuming than traditional QM. One fun way to provide recognition is via a gamification solution.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

SEPTEMBER 8, 2023

Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Currency Alliance

JUNE 21, 2018

In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. Gamification, for instance. Diversification Across Channels. With clever tech, comes increasingly brighter hopes for multi-channel loyalty marketing. Instant rewards. Currency Alliance can help.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Multi-channel usually includes voice, email, chat, SMS and even fax interactions.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. He is a GTACC Award winner and has been listed in the ICMI Top 50.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

FEBRUARY 10, 2023

Steve Bederman: I think it is simple and not only for contact centers, but for every relationship and consumer related relationship, and it is what you said when you introduced me: ”Make a promise, keep a promise.” We also use gamification, in the sense that we organize team fun sessions, parties and we just constantly engage.

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

APRIL 18, 2022

Many contact centers are using integrated omnichannel technologies. If your client has an issue with your product or service, the consumer will blame the agent. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JUNE 5, 2023

Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Simple to use: We know that omnichannel might sound complicated.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

BirdEye

NOVEMBER 20, 2023

Ambassador’s major benefits include: Robust affiliate management features Flexible reward structures Scalable for businesses of all sizes Customizable to match brand aesthetics Omnichannel referral tracking 5. Gamification Adding game-like elements to referral programs boosts engagement and encourages active participation.

Software 64

Software Marketing Multi-Channel e-support 64

DCX

SEPTEMBER 15, 2024

About Executive MindXchange Events Here are this week’s must-read links: Creating AI Conversations feels like Magic The Future is Prevention First Impressions Really Do Count Roblox Levels Up: From Virtual Blocks to Real-World Stocks My Favorite CX Newsletters The Top 100 Gen AI Consumer Apps Enjoy!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

About Executive MindXchange Events Here are this week’s must-read links: Creating AI Conversations feels like Magic The Future is Prevention First Impressions Really Do Count Roblox Levels Up: From Virtual Blocks to Real-World Stocks My Favorite CX Newsletters The Top 100 Gen AI Consumer Apps Enjoy!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

NobelBiz

OCTOBER 18, 2021

In terms of numbers, it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

FEBRUARY 22, 2023

In terms of numbers it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

MARCH 23, 2022

Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice. Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. You can then estimate the revenue they will generate.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 21, 2022

Many consumers and prospects want rapid, accurate replies. 8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. Why do you need to upgrade to a top cloud-based contact center software?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

Many consumers and prospects want rapid, accurate replies. 8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. With these benefits, agents may establish a tailored and trustworthy connection with each consumer.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

DECEMBER 14, 2021

From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Switching between systems and updating each system with call center software call notes can be time-consuming and labor-intensive.

Contact Center 52

Contact Center Strategy Call Center CRM 52

West Monroe

FEBRUARY 23, 2023

In another example, a PE-backed, direct to consumer cosmetics company was focused on creating more value in their supply chain, but was missing a much simpler opportunity to create customer loyalty. While the supply chain delays were outside the company’s control, the boxes weren’t.

Leadership 52

Leadership Roadmap Culture Gamification 52

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. In a world where consumers are constantly presented with choices, personalization has become a non-negotiable. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Optimove

NOVEMBER 25, 2024

From AI-driven personalization to omnichannel integration to GenAI and ethical data practices, here’s what marketers need to know to thrive in 2025. As regulations like GDPR and CCPA shape consumer expectations, zero-party data —information customers willingly share—is now essential. How AI is Transforming CDPs Download Now>> 3.

Trends 108

Trends Technology Tips Marketing 108