Vonage

OCTOBER 22, 2015

Wireless and mobile. Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Gamification. Many employee gamification programs focus on the ‘employee of the month’.

Technology 120

Technology Customer Service Gamification Wireless 120

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Tricia Morris

OCTOBER 19, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , consumers now say they are using self-service FAQ pages on a company’s website for customer service more often than speaking with a live agent on the phone. Read the full report here.

Self Service 40

Self Service Wireless Customer Service CRM 40