ECXO

JUNE 19, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. This enriched understanding helps designers create products that better meet consumer needs.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

InMoment XI

APRIL 24, 2024

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?

Contact Center 195

Contact Center Healthcare Contact Center Software Insurance 195

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. However, to combat this, you need to understand the end-to-end customer experience and be prepared for every path a consumer might take to become a customer or that a current customer might take when using your products or services.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

CX University

JANUARY 10, 2025

In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Healthcare 40

Healthcare Technology Self Service Hospitality 40

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

AWS Machine Learning

MARCH 18, 2025

In the rapidly evolving healthcare landscape, patients often find themselves navigating a maze of complex medical information, seeking answers to their questions and concerns. This solution can transform the patient education experience, empowering individuals to make informed decisions about their healthcare journey.

Healthcare 114

Healthcare Analysis Knowledge Base Report 114

InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. Otherwise, your information silos stay intact and your customer journey remains fragmented.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

Healthcare 147

Healthcare Net Promoter Score Self Service Call Flow 147

ECXO

DECEMBER 4, 2024

These distinctions arise from the inherent characteristics of their business models, the nature of their offerings, and the way they engage with end consumers. Physical Products: Manufacturing companies produce tangible products or components that are sold to other businesses, which may include machinery, equipment, or consumer goods.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

AWS Machine Learning

APRIL 1, 2025

In this post, we explore practical strategies for using Constitutional AI to produce compliant content efficiently and effectively using Amazon Bedrock and LangGraph to build ConstitutionalChain for rapid content creation in highly regulated industries like finance and healthcare. Delete the SageMaker notebook instance.

Knowledge Base 109

Knowledge Base Healthcare Guidelines System 109

Experience Investigators by 360Connext

JUNE 8, 2021

It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Healthcare is no different. Look for the trends and then plan around them.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

ECXO

JULY 10, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. Companies like Unilever and Siemens use NPS to assess consumer sentiment and identify product improvement areas. In customer experience (CX), metrics like CSAT and CES face similar limitations.

Metrics 374

Metrics Analysis Feedback NPS 374

TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Analysis : This prediction assumed the clear ROI benefits and customer satisfaction improvements AI can deliver, but missed the enterprise technology adoption dynamics. The lesson? Outcome : Partially accurate.

Trends 109

Trends Self Service Omni-Channel Social Media 109

BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. So, how can healthcare businesses make this happen? That’s why effective patient engagement tools are crucial.

Healthcare 52

Healthcare Tools Engagement Social Media 52

InMoment XI

SEPTEMBER 4, 2019

Creating Elite Experiences for Today’s Modern Patients In just a few short years, technology and business innovations have fundamentally changed how people interact with—and what they expect from—the services and organizations they depend on.

Consumers 240

Consumers Innovation Loyalty Technology 240

InMoment XI

DECEMBER 18, 2024

It leverages technology like automatic call distribution (ACD) and real-time transcription to reduce the manual workload for agents. A great example of this technology is InMoments Active Listening , which prompts customers with context-aware follow-up questions to capture meaningful feedback. What Is Contact Center Automation?

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology Self Service Analytics 156

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare?

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Whether it’s agriculture, manufacturing, real estate, or healthcare, having a team of experts who are knowledgeable in that sector can significantly improve the customer experience.

Banking 195

Banking Customer Experience Effort Score Financial 195

ECXO

JUNE 20, 2023

Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. It found that ‘consumers are shifting their spending toward products with ESG-related claims’ People are opening their wallets based on ESG criteria.

B2B 367

B2B Brands Innovation Government 367

InMoment XI

JULY 11, 2024

It uses advanced technology to transcribe and analyze audio recordings. Contact center speech analytics specifically refers to the application of speech analytics technology in a call center environment. Speech analytics combines several advanced technologies to analyze spoken language. What is Speech Analytics?

Analytics 195

Analytics Contact Center e-support Healthcare 195

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 127

Healthcare Government Innovation Training 127

Kustomer

JULY 19, 2021

Healthcare is a sensitive topic for a lot of Americans. We all want to be healthier and have a better quality of life, but unfortunately customer service in healthcare has one of the worst reputations , and people want to veto the experience all-together. Why Customer Service in Healthcare Is Important.

Healthcare 98

Healthcare Customer Service Hospitality Insurance 98

Magellan Solutions

SEPTEMBER 18, 2023

Do you operate a healthcare business? Working in healthcare can be tough. It’s here to make the lives of healthcare pros a whole lot easier. Read on to learn how AI can be your trusty sidekick in the world of healthcare! Or are you independently practicing your medical profession?

Healthcare 98

Healthcare Tools Hospitality Insurance 98

AWS Machine Learning

NOVEMBER 26, 2024

This time-consuming process led to fatigue and burnout, and involved redundant manual dictation in many studies. It might seem straightforward to integrate ML models into healthcare workflows, but the challenges are many and interconnected. Healthcare applications make some of the usual AI complexities more challenging.

Healthcare 112

Healthcare System Study Innovation 112

BirdEye

MAY 4, 2021

Technological advances have enabled quick and seamless experiences for consumers across different industries. It’s an age of quick and seamless experiences all around — with one exception: healthcare. It’s an age of quick and seamless experiences all around — with one exception: healthcare.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

Talkdesk

NOVEMBER 24, 2020

Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first. HCOs must become more consumer oriented. In the wake of COVID-19, providing patient-centered care and a more consumer-like patient experience is critical for HCOs.

Consumers 101

Consumers Healthcare Contact Center How To 101

InMoment XI

OCTOBER 8, 2024

Improving customer experience will also result in increased brand equity , which is a key determining factor in what organizations consumers choose to give their business to. Personalize Interactions The majority of today’s consumers expect personalized interactions. And 88% of customers who trust a brand will become repeat customers.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Thematic

APRIL 3, 2025

It uses technologies like natural language processing (NLP) , sentiment analysis , content categorization, and entity extraction, among others, to make sense of language at scale. Increased demand for advanced AI and NLP technologies. ”​ Industries like retail, healthcare, finance, and SaaS are leading the charge.

Analytics 62

Analytics Trends Marketing Social Media 62

ShepHyken

MARCH 24, 2025

by Tom Ryan (RetailWire) For the second year in a row, BrightLocals Local Consumer Review Survey in a blind test found that a majority of consumers prefer responses to online reviews from businesses created by AI rather than a human. You no longer run out of razor blades, dog food, and other consumable products used on a regular basis.

Customer Service 74

Customer Service Healthcare Loyalty Video 74

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . The technology has been thoroughly proven to greatly reduce – and even eliminate – the need for a truck roll. Beyond consumer preference for self-service, the technology is advantageous to the company.

Self Service 207

Self Service Innovation Analytics Transportation 207

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

AWS Machine Learning

APRIL 15, 2025

One of the critical challenges Clario faces when supporting its clients is the time-consuming process of generating documentation for clinical trials, which can take weeks. The final documents are written to Amazon S3 to be consumed and published by additional document workflows that will be built in the future. Clario uses Claude 3.7

Healthcare 64

Healthcare Innovation Analytics Leadership 64

Comm100

APRIL 26, 2022

Unsurprisingly, much of this groundwork begins with adopting the right technology and providing a digital-first experience. There is no doubt about it – today’s consumers are moving away from traditional telephone support and toward digital channels. Connect to citizens on their terms with live chat. Learn more.

Government 246

Government Omni-Channel Wait Times Software 246