QuestionPro Audience

JULY 27, 2018

K-12 consumers are headed to department stores (57%), online retailers (55%), discount stores (52%), clothing stores (51%) and office supply stores (35%). The majority of college consumers are also focused on online retailers (49%) and department stores (40%). Overall, consumers plan to pay with debit card (57%).

Infographics 170

Infographics Retail Consumers Survey 170

QuestionPro Audience

JUNE 28, 2018

If you like those interesting facts, you’ll love our top 5 infographics of June. ShelterPoint put together an infographic that covers how important bonding time is for dads and babies. But this infographic gives insight into why it is just as important for dads and babies to have time to bond. 2 — SUMMER GRILLING.

Infographics 150

Infographics Hospitality Trends Industry 150

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. consumers. Here are three excellent reminders from the infographic: Customer experience is gaining more focus. Click on the infographic below to see the full-size version. Blog Uncategorized'

Infographics 157

Infographics Customer Experience Employee Engagement Groups 157

Customers That Stick

DECEMBER 11, 2014

Here at CTS Service Solutions, we recently performed a survey designed to find out how consumers feel about holiday shopping and to see what customers are actually experiencing during the holiday shopping season. The infographic below captures a number of themes from the study.

Infographics 160

Infographics Customer Experience Retail Survey 160

Michelli Experience

MARCH 3, 2017

Infographic originally published to VoucherCloud.com & design by Maureen Sanford.

Infographics 100

Infographics Consumers Data Customer Engagement 100

C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017. What was new for last year is that many marketing infographics that were shared were actually about content marketing. We all know how extremely demanding consumers have become.

Brands 293

Brands Strategy Customer Journeys Infographics 293

Michelli Experience

AUGUST 22, 2018

Let’s look at what’s needed to craft service experiences (influenced by people, process, and technology) that will engage customers, increase consumer spend, fuel loyalty, and drive referrals. + Joseph A. The post The Discipline of Service Design {Infographic} appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics 60

Infographics Consulting Loyalty Consumers 60

ReviewTrackers

DECEMBER 7, 2018

The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. These infographics show how Yelp influences everything from local purchases to holiday shopping. A smaller group of consumers – 42 percent – will make a purchase within a day.

Infographics 66

Infographics Consumers Study Groups 66

PK

SEPTEMBER 16, 2020

Today, over two-thirds of consumers expect direct […]. The post Infographic: A brief history of DTC appeared first on PK. When “digital native” brands like Bonobos and Warby Parker arrived on the scene over a decade ago, they disrupted the traditional retail model.

Infographics 86

Infographics Retail Consumers Brands 86

ShepHyken

JULY 19, 2019

This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial intelligence and data to provide customers with the experiences they want. – Accenture Strategy Global Consumer Pulse Research. The solution?

Infographics 100

Infographics Brands Customer Experience Customer Experience Design 100

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. Encouraging the public to come in-store isn’t easy in today’s world when a consumer can easily log onto a website and order just about anything they want as they commute, as they work, or even as they lie in bed.

Infographics 92

Infographics Retail Customer Service Fashion 92

TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. The post Infographic – AR in Customer Service appeared first on Techsee.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

BirdEye

APRIL 27, 2021

With this in mind, we’ve created an infographic that expands on some of the key benefits of review automation, the unique tools review automation provides, and examples of real healthcare businesses that have saved time and accelerated growth with review automation. . Reviews build trust with consumers.

Healthcare 98

Healthcare Infographics Customer Experience Management Management 98

Win the Customer

NOVEMBER 24, 2014

Online Services is the next trillion dollar market being accelerated by the explosion of cloud computing and mobility coupled with increased consumer demand to purchase whenever, wherever and however they want. A new consumer survey commissioned by Avangate spotlights the current state of the New Services Economy, […].

Infographics 133

Infographics Consumers Survey Customer Service 133

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Enough so that the consumer feels inclined to further research the company and consider making a purchase. One study reported that over 60% of consumers had abandoned a customer feedback survey before completing it.

Survey 210

Survey Marketing How To Infographics 210

TechSee

NOVEMBER 26, 2019

Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Meanwhile, most consumers are certain or likely to return a product if they find it complicated. Consumers’ growing demand for visual self-service.

Self Service 104

Self Service Consumers Survey Contact Center 104

BirdEye

SEPTEMBER 29, 2021

Consumers have a wide array of channels to choose from when engaging with businesses. The post How to use chatbots for converting leads on autopilot [INFOGRAPHIC] appeared first on Birdeye Customer Experience Management. “Be where your customers are” is more than just a basic principle of marketing.

Infographics 98

Infographics Chatbots How To Customer Experience Management 98

QuestionPro Audience

NOVEMBER 21, 2017

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster. million small businesses and 112 million consumers participated in the event in 2016. Check it out!

Apparel 191

Apparel e-support Infographics Retail 191

QuestionPro Audience

JUNE 15, 2018

billion consumers spend on Mother’s Day! Continue reading below for our infographic filled with fun facts about Dad’s day. According to a study by the National Retail Federation, the expected spend for Father’s Day is $15.3 billion, or an average of $133 per person, second only to 2017’s Father’s Day spend of $15.5

Infographics 150

Infographics Retail Study Survey 150

Lumoa

APRIL 3, 2018

How do you make important or day-to-day consumer decisions in your life? At the same time a NPS survey is simple and short enough for consumers to respond regularly. Net Promoter in a nutshell [infographic]. Consumers typically mention the most important things on their mind in the feedback.

Net Promoter Score 316

Net Promoter Score NPS Touchpoint Feedback 316

Lumoa

NOVEMBER 19, 2017

Many of these companies spend tens or hundreds of thousands of Euros on consumer research, doing annual or biannual surveys leading to very few insights. NPS in a nutshell [infographic]. For some companies collecting feedback is hard. They are often B2B2C companies with no direct link to their end-customer. Where to ask for feedback?

Feedback 285

Feedback Net Promoter Score NPS Survey 285

Vonage

OCTOBER 16, 2017

60% of consumers have higher expectations in regards to customer service than they did just one year ago, and 89% have stopped doing business with a company due to a bad customer experience. However, despite the fact that we’ve all found ourselves in these situations, our patience for it is growing thin.

Customer Service 163

Customer Service Infographics Poor Customer Service Tips 163

Answer Dash

JULY 13, 2018

Consumers are increasingly aware of and satisfied with AI-enabled experiences but expect the human presence. How consumers engage with businesses is evolving dramatically. In this report, we: Explore how consumers think about AI and their expectations from organizations while interacting via AI.

Infographics 81

Infographics Self Service Consumers Report 81

Comm100

MAY 19, 2020

To help you get a better understanding of how much customers appreciate access to live chat, consider the eDigital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

QuestionPro Audience

MAY 25, 2018

In addition to the rising temperatures, consumer spending is up! Keep reading to learn who, what, where, and most importantly, how much consumers are spending this Memorial Day weekend. Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend.

Apparel 150

Apparel Travel Hotels Infographics 150

Comm100

OCTOBER 13, 2022

73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company. Today’s students are already used to contacting brands on social media for support, and 42% of consumers now expect a response to social media complaints within 60 minutes.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

transcosmos Information Systems

APRIL 9, 2017

Here’s an infographic on what the next generation of service desk support looks like. . Consumers demand quick solutions to their support requests using the channel that they prefer. The Pitfalls of Dated Service Desk. Outdated ticketing tools. Customers wanting an immediate response. Social media aspect.

Infographics 82

Infographics Self Service Multi-Channel Social Media 82

Provide Support

JUNE 28, 2019

Furthermore, that report also suggests that brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback. (.). The post 8 Best Ways to Obtain Customer Feedback [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Infographics 60

Infographics Feedback Customers Report 60

Lumoa

SEPTEMBER 21, 2017

Now, consumers are overloaded with surveys and content from businesses more than ever. Consumers will tell you what drives their behavior and what is truly important. Incentives can cause some bias in the results because some consumers would not think about the responses but just click through in order to get the prize.

NPS 170

NPS Survey Net Promoter Score Multi-Channel 170

Provide Support

JULY 6, 2017

Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. The infographic below explains why eCommerce customer engagement is absolutely critical today and offers 10 effective ways to instantly improve it.

Ecommerce 60

Ecommerce Infographics Customer Engagement Engagement 60

C3Centricity

SEPTEMBER 3, 2018

My other go-to online resource for understanding terms is businessdictionary.com, which defines customer centric as: “Creating a positive consumer experience at the point of sale and post-sale.” You can see the full Infographic overview below; click on it to see the full-sized original. Unbelievable isn’t it?

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

transcosmos Information Systems

JUNE 5, 2017

If you’re working in customer service and in IT technical support , now’s the right time to focus on figuring out what matters to customers first, especially since according to Zendesk, 82% of consumers have stopped doing business with a company due to bad customer service. The Matter with Customer Service and how it Affect Businesses.

Infographics 85

Infographics Social Media Customer Centricity Customer Service 85

Velaro

DECEMBER 17, 2015

recently put together an infographic on live chat that can help illuminate this (find it at the end of this article, or here ). As you’re looking at it, you should note some key stats from the infographic: 60% of consumers dislike being on hold even for just 60 seconds.

Infographics 113

Infographics Abandon Rate Trends Wait Times 113

ReviewTrackers

APRIL 20, 2021

How can companies achieve a better understanding of consumers’ new path to purchase? Today’s banking consumers typically begin their investigation online. Like in other sectors, consumers may switch from one channel to another on their way to making a purchase decision. 6 Banking Customer Acquisition Strategies.

Banking 123

Banking Social Media Infographics Rewards Programs 123

GetFeedback

MAY 9, 2018

A consumer survey by Imprint Plus found that 32.5% Infographics, photos and videos offer great value to customers who prefer visual support content. And four times as many consumers prefer to watch a video about a product than read about it. Today, customer service goes beyond the call center. Create dynamic support content.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Comm100

DECEMBER 16, 2019

This whitepaper on how to make your agents’ lives easier with a built-in intelligent assistant was wildly consumed. Infographic: How to choose the best kind of chatbot for your business. The infographic features playful caricatures of three types of bots: B.O.B., Our chatbot ROI calculator is handy too!).

eBook 130

eBook Chatbots Infographics ROI 130

CX Journey

MAY 2, 2017

From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights. Segment them, as needed; get down to more consumable, relatable segments of insights that can be applied to the right customers. Keep the insights consumable.

Data 118

Data Effort Score Infographics Voice of Customer 118