InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Second to None

JULY 25, 2019

With new technologies and consumer trends, the concept of customer effort has evolved tremendously over the years. It is the age of the consumer, which leaves the heavy lifting to the brands. Customer effort is a measure of how easy it is for your customer to travel through the customer journey. Use your Strengths. 1,2] [link].

Innovation 80

Innovation Effort Score Travel Transportation 80

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

AWS Machine Learning

SEPTEMBER 26, 2024

To accelerate iteration and innovation in this field, sufficient computing resources and a scalable platform are essential. With these capabilities, customers are adopting SageMaker HyperPod as their innovation platform for more resilient and performant model training, enabling them to build state-of-the-art models faster.

Case Study 114

Case Study Video Training Innovation 114

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? The longer consumers must wait for an answer – particularly when things are going wrong, but not only then – the more likely they will find another brand to do business with in the future. Here are some ways!

Travel 56

Travel Customer Care Hotels Touchpoint 56

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. TRAVEL 84% of boomers book their travel online. This is no surprise since the advance of technology has made traveling easier for everyone.

Company 186

Company Travel Comparison Social Media 186

AWS Machine Learning

NOVEMBER 1, 2024

Decentralized clinical trials reduce the need to travel to study sites by lowering the financial burden on all parties involved, thereby accelerating patient recruitment and reducing dropout rates. The main sources of these are usually associated with the intensive energy use associated with research premises and air travel.

Travel 109

Travel Study Metrics Data 109

AWS Machine Learning

FEBRUARY 14, 2024

We build a personalized generative AI travel itinerary planner as part of this example and demonstrate how we can personalize a travel itinerary for a user based on their booking and user profile data stored in Amazon Redshift. This solution contains two major components.

Chatbots 130

Chatbots Travel Hospitality Data 130

Joe Rawlinson

SEPTEMBER 23, 2024

Consumer NZ highlights that nearly 90% of New Zealanders are shifting towards more conscious shopping practices in response to rising living costs and environmental concerns. Reusable products, in particular, are gaining popularity as businesses and consumers alike aim to reduce their environmental footprint.

Loyalty 78

Loyalty Apparel Wireless Travel 78

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

QuestionPro Audience

MAY 25, 2018

In addition to the rising temperatures, consumer spending is up! Keep reading to learn who, what, where, and most importantly, how much consumers are spending this Memorial Day weekend. million Americans—5% more than in 2017— plan to travel this Memorial Day weekend. 88% plan to travel by car, 7.5% An estimated 41.5

Apparel 150

Apparel Travel Hotels Infographics 150

Oracle

DECEMBER 6, 2018

From consumer-focused computer repair, to monitoring large machinery for industrial organizations, field service plays a critical role in delivering a winning customer experience. The post 4 Field Service Innovations Changing the Customer Experience appeared first on SmarterCX.

Innovation 108

Innovation Customer Experience Self Service eBook 108

Oracle

JUNE 24, 2019

Group trips can be an unforgettable travel experience, whether you’re headed to distant shores with friends or setting out on a cross-country road trip with your family. Coordinating travel for multiple people takes more effort, from organizing communications to streamlining itineraries. Organize itineraries with Travefy.

Groups 47

Groups Innovation Customer Experience Travel 47

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. How some of the world’s largest travel brands are using social listening to help identify content strategy and program initiatives.

Consumers 64

Consumers Marketing Social Media Analytics 64

CSM Magazine

AUGUST 20, 2024

underscores the company’s innovative prowess and technological expertise. Currently, Kapture serves over 1,000 businesses in 16 countries, with a strong presence in key industry sectors such as Retail, BFSI, Travel, Energy, and Consumer Durables.

Self Service 52

Self Service Customer Service Omni-Channel Chatbots 52

QuestionPro Audience

AUGUST 10, 2018

Consumer insight is our jam. With more than 20 million respondents recruited and managed by QuestionPro, we help advertising and branding agencies tap into millions of consumers to provide feedback into various research initiatives such as: Creative Design. Frequent travelers. Consumer electronics and more. Logo Design.

Healthcare 170

Healthcare Advertising Travel Video 170

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

CSM Magazine

JUNE 5, 2024

Sustainability and Eco-Friendly Practices Sustainability is increasingly important to travellers. According to Booking.com’s Sustainable Travel Report 2023, 71% of travellers would be more likely to book a hotel knowing it was environmentally friendly. Interns bring fresh perspectives and innovative ideas to the industry.

Hospitality 52

Hospitality Trends Industry Hotels 52

Oracle

SEPTEMBER 30, 2020

Changing consumer behaviors demanded digital acceleration. Some CX changes have been embraced by consumers as increased flexibility, personalization, and choice. Standup comedy demands in-person appearances and rigorous travel schedules. AI and personalization drive digital acceleration. Robotics go customer-facing.

Innovation 49

Innovation Entertainment Hospitality Consulting 49

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Leveraging apps to collect consumer data and feedback in real time. Usage and/or transactions. Our Speaker.

Consumers 40

Consumers Hospitality Roadmap Travel 40

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Vehicle-to-vehicle (V2V) connectivity will allow cars to communicate, sharing travel time, road conditions, hazards, available parking, and more. Tonya Morgan.

Connections 52

Connections Consumers Entertainment Travel 52

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Leveraging apps to collect consumer data and feedback in real time. Webinar Details. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Currency Alliance

DECEMBER 20, 2022

When consumer spending is strong, keeping legacy systems is an expensive convenience, since it avoids the big job of replacing technology. One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Oracle

DECEMBER 14, 2020

The inaugural Visionary CX ISV Partner of the Year Award celebrates CX ISV partners that develop the most innovative application or technology to complement Oracle CX and transform the customer experience. Let’s look at how the five finalists and winner delivered innovative solutions to a wide variety of companies.

Innovation 52

Innovation Self Service Company Airlines 52

Blake Morgan

JANUARY 3, 2023

Christmas is the busiest time of year for travel. What Happened To The Darling Of Air Travel? The airline prided itself in its innovative hub model, called “point-to-point” that allowed passengers to fly directly from smaller cities and regions without having to stop at a central hub like Denver or New York.

Airlines 64

Airlines Travel Case Study Employee Experience 64

AWS Machine Learning

APRIL 21, 2023

Batch inference is a common pattern where prediction requests are batched together on input, a job runs to process those requests against a trained model, and the output includes batch prediction responses that can then be consumed by other applications or business functions. Outside work, Sovik enjoys traveling and watching movies.

Training 90

Training Consumers Policies Data 90

CX Journey

SEPTEMBER 5, 2018

Some key factors play into your brand identity and whether or not it’s one that consumers can relate to. Tide does a good job of speaking to the innovation and convenience that millennials love. Around 89 percent of consumers pay little attention to ads. Virgin has a unique-looking font for their logo.

Brands 238

Brands How To Social Media Advertising 238

Blake Morgan

JANUARY 16, 2023

Christmas is the busiest time of year for travel. What Happened To The Darling Of Air Travel? The airline prided itself in its innovative hub model, called “point-to-point” that allowed passengers to fly directly from smaller cities and regions without having to stop at a central hub like Denver or New York.

Airlines 59

Airlines Travel Case Study Employee Experience 59

AWS Machine Learning

OCTOBER 27, 2023

According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” Together, Amazon Personalize and generative AI help you tailor your marketing to individual consumer preferences. It’s the most innovative and comfortable Ultra Fame shoe yet. In her spare time, she enjoys art and travel.

Marketing 106

Marketing Travel e-support Entertainment 106

AWS Machine Learning

NOVEMBER 24, 2023

The manual creation of these descriptions across a vast array of products is a labor-intensive process, and it can slow down the velocity of new innovation. Manual translation and adaptation of product descriptions for each market consumes time and resources.

Ecommerce 112

Ecommerce Apparel e-support Retail 112

AWS Machine Learning

SEPTEMBER 25, 2024

By using Amazon Bedrock and generative AI on AWS, organizations can accelerate their innovation cycles, unlock new business opportunities, and deliver innovative solutions powered by the latest advancements in generative AI technology, while maintaining high standards of security, scalability, and operational efficiency.

Wireless 89

Wireless Travel Examples Resources 89

CSM Magazine

NOVEMBER 15, 2024

The right slogan resonates with both staff and consumers, setting the tone for a positive and fruitful relationship. Benefits of Effective Slogans: Memorability: A catchy slogan ensures that customers remember the brand long after an interaction Trust Building: Slogans that emphasize reliability and care can help foster trust among consumers.

Customer Service 52

Customer Service How To Social Media Culture 52

Maz Iqbal

NOVEMBER 11, 2014

And in the process collect-harness data on the end consumers – who have to date been unidentifiable. Perhaps my interest is in innovation rather than Customer Experience. Or perhaps my interest is in innovation in the form of the total customer experience : Customer Experience Innovation. What about you?

Travel 107

Travel Case Study Customer Experience Leadership 107

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. Outside of work you can find him running, woodworking, or rewilding his yard.

Training 78

Training Multi-Channel Travel Innovation 78

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 Rocket tapped into a crucial insight: 81% of consumers prefer self-service options.

Analytics 117

Analytics Self Service First Call Resolution Banking 117

QuestionPro Audience

JULY 12, 2018

Or that consumers will be interested in their newest product, before they sink the cost of going to market? After gaining insight from their current or prospective consumers, the brand is able to tweak their approach. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients.

Healthcare 150

Healthcare Travel Consumers Groups 150