Consumers Interaction Poor Customer Service Wait Times 
Interactions
JULY 29, 2021
Whenever the topic of customer service comes up, everyone has a story to tell–and there is no holding back. Interactions recently surveyed 1,100 U.S. consumers to see what they like when it comes to customer service. What consumers want (and don’t want) in a customer service interaction.
Stella Connect
DECEMBER 15, 2021
Long wait times. Impersonal interactions. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. 4 Critical Customer Support Trends and Why They Matter for Your Business.
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CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.
Interactions
JULY 22, 2021
It’s impacted our ability to travel, have social interactions and, for most of us, redefined the way we work. On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. Covid customer experience challenges. Let AI empower your customers.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And you’re not alone in feeling that way.
Vonage
FEBRUARY 7, 2017
This way, service agents can hone their interpersonal communication skills and social intelligence levels, and tailor their tone to suit each customer’s individual needs and expectations. The mistake: While the majority of consumers prefer to speak to a real person when seeking customer service, many are reluctant to pick up the phone.
Second to None
OCTOBER 23, 2018
1] Beyond a great tasting pie, price, convenience and sheer-availability are the major factors that push consumers towards these restaurants. Attracting and retaining customers requires paying attention to your brand’s online presence as well as your team’s ability to provide a consistent value at each phase along the customer journey.
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