InMoment XI

OCTOBER 26, 2022

It is no secret that today’s retailers are faced with unique challenges. The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. In such a fast-paced environment, how are retail brands expected to succeed?

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 195

Net Promoter Score NPS Retail Trends 195

C3Centricity

SEPTEMBER 17, 2024

CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. This strategy is particularly vital for CPG companies given the direct impact on consumer choices and brand loyalty.

Loyalty 156

Loyalty Strategy Social Media Analytics 156

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Consumers 105

Consumers Loyalty Brands Retail 105

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

delighted

OCTOBER 3, 2024

Artificial intelligence is transforming the online shopping experience Ecommerce is one of the many industries leveraging generative AI to increase efficiency and transform retail experiences. Why are online retailers so focused on creating customized shopping experiences? Just how prevalent is AI in ecommerce? trillion by 2025.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Optimove

OCTOBER 9, 2024

By doing so, a brand can create an emotional connection with the consumer, building trust and driving loyalty that lasts a lifetime. This shift toward customer-led marketing allows the customer journey to guide product recommendations and channel strategies, leading to stronger engagement and , ultimately, brand loyalty.

Loyalty 64

Loyalty Retail Tips Connections 64

C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences. We need to better understand shoppers.

Retail 220

Retail Advertising Course Survey 220

Interactions

NOVEMBER 11, 2024

We discussed the complexities of CX in the retail industry and explored how brands can keep pace with ever-changing consumer expectations in a tech-driven market. The Modern CX Landscape For retail, the stakes are incredibly high. Consumers today are driven by efficiency, convenience, and accuracy when they interact with brands.

Retail 62

Retail Competitive Advantage eBook Contact Center 62

InMoment XI

OCTOBER 8, 2024

Some of the benefits of improving customer experience include: Increased Customer Loyalty When you have a consistently positive customer experience, you will create loyal customers. But, by improving customer experience, you will have no problem achieving these customer milestones and increasing customer loyalty.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty.

Ecommerce 139

Ecommerce Survey Retail NPS 139

Kustomer

APRIL 14, 2021

Kustomer talked to thought leaders in the customer experience space to understand what they think the future of retail CX looks like, how to re-create the in-store experience in an online world, and what tools and strategies brands should tap into in order to achieve this. Read on for a preview, and access the full e-book here.

Retail 101

Retail Consumers e-support Omni-Channel 101

PK

JULY 28, 2021

Building retail customer loyalty is no small feat. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. The post The top five ways to build retail customer loyalty with Salesforce appeared first on PK.

Retail 98

Retail Loyalty Customers Engagement 98

eglobalis

AUGUST 13, 2024

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics.

e-support 445

e-support Innovation Customer Centricity Loyalty 445

Optimove

OCTOBER 14, 2024

By October, over half of consumers expect to feel overwhelmed by brand messaging, putting retailers at risk of losing attention. This number is expected to climb to 81% by December, putting retailers at risk of losing consumer engagement just as the holiday season peaks.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

InMoment XI

OCTOBER 24, 2024

Customer Engagement Platform Customer engagement platforms, however, are external and focus on the interaction between customers and consumers. These platforms focus on improving customer experience metrics such as customer satisfaction, loyalty, and retention.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations.

Retail 78

Retail Engagement Strategy Customer Experience 78

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Over a 100 retail chains pulled down their shutters temporarily in March and April 2020 and unemployment skyrocketed. However, this decrease in spending did not affect all retailers equally. So what does this mean for retail?

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

Currency Alliance

NOVEMBER 5, 2024

CPG and FMCG brands have long used loyalty marketing to identify individual customers who purchase their products in retail stores that are not directly controlled by them. This approach can be implemented fairly quickly, and the customer does not need to consciously identify themselves at the retailer. and send off for a prize.

Loyalty 40

Loyalty Engagement How To Retail 40

BirdEye

MAY 16, 2024

Combining online and in-store retail efforts in your business plan is an important integration that has the power to amplify reach and sales. Beyond just having an online store, it’s important to integrate it into an overall retail strategy. Get started for free WATCH DEMO 2. Have you taken these steps to elevate your business?

Retail 59

Retail Omni-Channel Social Media Customer Satisfaction 59

C3Centricity

NOVEMBER 12, 2024

Lego sustains relevance and loyalty by embedding customer voices into its product strategy, proving how customer-centric thinking can drive long-term success. Research from Edelman’s 2023 Trust Barometer shows that 88% of consumers expect businesses to lead with integrity, especially during uncertain times. Source: Retail Dive.

Leadership 156

Leadership Culture Customer Centricity Rewards Programs 156

Optimove

JUNE 29, 2023

With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement. The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

PK

APRIL 10, 2020

The question on everyone’s mind is, how can retailers navigate the new normal, where the ability to connect is more reliant on digital technology than ever? The first task is to look to consumers and ask, how can we address their most pressing needs? Consumers are looking to decrease close physical interaction. About the Author.

Retail 98

Retail Consumers Apparel Exercises 98

Optimove

MAY 2, 2023

Trend results of three recent Optimove surveys, each of more than 400 US consumers, show that consumers’ planned shopping budgets increased slightly in March. The data aligned with consumer confidence reported by  The Conference Board , which showed  its Consumer Confidence Index®  increased slightly in March to 104.2

Consumers 52

Consumers Loyalty Survey Conference 52

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). Consumers do, after all, still have choices available to them.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! The global ecommerce market is projected to reach $6.09

Ecommerce 154

Ecommerce Retail Social Media Technology 154

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. Appealing to Online Shoppers.

Retail 110

Retail Consumers Sales Industry 110

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S. A quarter of respondents were indifferent.

Report 52

Report Consumers Loyalty Brands 52

Oracle

SEPTEMBER 16, 2020

Over the years, the concept of brand loyalty hasn’t changed, but a brand’s approach to customer loyalty and retention has. Customer loyalty is shifting to brands that deliver exceptional customer experiences using more relevant personalization. Retailers can no longer depend solely on driving in-store traffic.

Loyalty Programs 67

Loyalty Programs Retail Loyalty Touchpoint 67

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 71

Consumers How To Social Media Omni-Channel 71

Optimove

MARCH 30, 2023

To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on  consumer trust ,  marketing fatigue ,  holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.

Consumers 94

Consumers Omni-Channel Retail Travel 94

CSM Magazine

MARCH 24, 2022

In retail, the customer is king. It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience.

Retail 119

Retail Self Service Customer Experience How To 119

CSM Magazine

OCTOBER 21, 2024

The most successful retailers know it’s not just about ‘selling stuff’; it’s about creating a shopping trip that feels personal, transactions that feel smooth, and an overall experience that is ideally delightful! User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet.

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

Retail 52

Retail Loyalty Survey Brands 52