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Consumer Behavior & COVID Adjustments in Convenience Stores

IntouchInsight

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

Consumers 156
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How to Take Local Brands to Global Success: The 5 Rules to Fortune

C3Centricity

Today’s consumers are demanding, so find out as much as possible about them. Consumers and shoppers want information where and when they need it. Ikea also offers a visual search function for shoppers to identify an item seen in a magazine or real life, and then find similar ones. Here are my five rules to fortune: 1.

Brands 249
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What a Customer First Strategy Means Post Pandemic

C3Centricity

89% of consumers have stopped doing business with a company after experiencing poor customer service. 94% of consumers say they are more likely to be loyal to a brand that offers transparency. Here are just a few of the numbers I have found. 86% of buyers will pay more for a better customer experience. CEI Survey. Bain & Co.

Strategy 296
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Uncovering the Psychological Tactics That Drive Customer Purchases

ECXO

Their sleek, minimalist product design and packaging immediately give the impression of high quality, leading consumers to perceive their products as superior. They offer only a few variations of each product, simplifying the decision-making process for consumers. Apple is a master of the Halo Effect.

Sales 345
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US Consumers Rate eGain Clients at the Very Top in CX, Yet Again!

eGain Blogs

These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. The post US Consumers Rate eGain Clients at the Very Top in CX, Yet Again! Just like in previous years, eGain clients came out on top! Forrester CX rankings.

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Revolutionizing Retail with AI-Driven Customer Experiences

InMoment XI

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Retail consumers expect, and sometimes demand, experiences that are tailored to their unique needs and preferences. Today, generic experiences no longer cut it.

Retail 195
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Qualtrics Announces Consumer Trends That Will Shape 2023

CSM Magazine

Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. The consumer trends that will shape 2023 are: Consumer loyalty will be won through personal connections, not pure efficiency.