Consumers Mobile Customer Service Social Media 
GetFeedback
MAY 9, 2018
Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. A consumer survey by Imprint Plus found that 32.5% 6 Ways to Provide Outstanding Mobile Customer Service.
Kayako
SEPTEMBER 20, 2018
Increasingly, customers are demanding some form of real-time communication to be available to them, allowing for instant responses to questions, queries and complaints. Indeed, according to research from Salesforce , 64 percent of consumers expect this kind of offering to be in place. Take Advantage of Social Selling .
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Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. As consumers have their smartphone with them all the time, they have the ability to access information 24x7, driving demands for fast, effective service, day and night.
Joe Rawlinson
APRIL 25, 2018
Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop. Additionally, 50% of these customers prefer to use a mobile customer service app before any other means at their disposal.
Michelli Experience
DECEMBER 6, 2016
Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. Given global choice and the power of social media…customer experience elevation is here to stay.
Calabrio
JANUARY 19, 2017
Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. And 2017 shows no signs of that slowing down.
ShepHyken
DECEMBER 19, 2016
5 Technologies for Delighting Connected Customers by Vala Afshar. Next in Tech) Consumers and business buyers expect emerging tech to change their experience with your company. Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. Here are my top five picks from last week.
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