Remove Consumers Remove Omni-Channel Remove Self Service
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Customer Experience in Insurance: Strategies to Boost Customer Satisfaction

InMoment XI

Clear communication and self-service tools are crucial to their satisfaction. McKinsey & Company ) Virtual assistants are in use by only 16% of insurers, but 38% of consumers find value in AI-based communication. Personalization, multi-channel journeys, and customer convenience are key to improving CX in insurance.

Insurance 195
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2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions

Calabrio

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

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Everything you need to know about the consumer of 2017

Vonage

To help arm you with the information needed to thrive in this competitive environment, here are 10 stats that tell you everything you need to know about today’s consumer. Half of consumers move on after poor customer service. Poor customer service costs business billions annually.

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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Most consumers expect ready access to support or help.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Service Trends in 2024: Top Predictions and Lessons Learned

TechSee

Prediction 2: Omnichannel Experiences Will Become Non-Negotiable Forecast : Experts predicted omnichannel capabilities would dominate service strategies, enabling seamless customer interactions across platforms. To be fair, this is a trend that has been predicted as eminent for at least a decade. Outcome : Progress at last!

Trends 109
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

A common win in B2B CX is providing self-service capabilities (like online order tracking, knowledge bases, or account management portals) that give customers more control and convenience in their dealings with the company. B2B buyers today also expect convenient digital channels to interact with suppliers.

B2B 314