Get Ahead of the White House’s “Time Is Money” Mandate – Key Consumer Pain Points And How to Address Them Through Your CX Program
InMoment XI
AUGUST 22, 2024
of customers are dissatisfied with automated customer service, feeling trapped in systems that don’t resolve their issues. Omnichannel Communication : Customers demand seamless transitions across communication channels, with 94.2% Ensure Accountability : In today’s landscape, consumer trust and accountability are key.
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