3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
Kayako
DECEMBER 20, 2018
According to HubSpot , 80% of consumers would stop doing business with a company because of poor customer experience. That’s what customers expect on each of their touchpoints with your business. CX is omnichannel. Offering omnichannel support across all your channels means interacting with your customers wherever they may be.
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