C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Am I being naive?

Retail 299

Retail Apparel Trends Transportation 299

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 240

Retail Apparel Transportation Trends 240

Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. 90% of consumers say that when they interact with a brand online, they expect an immediate response. One study found that 73.4% One study found that 73.4%

Effort Score 189

Effort Score Wait Times Video Communication 189

Kustomer

APRIL 28, 2021

At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. Along with this shift comes a shift in consumer attitudes. The Online Retail Opportunity.

Retail 86

Retail Customer Service Chatbots Consumers 86

AWS Machine Learning

DECEMBER 4, 2024

flimsy materials, inconsistent paper quality, adhesive issues) Frustrating in-store experiences (e.g. long wait times, rude staff, messy/disorganized stores) Problems with online ordering and apps (e.g. This aligns with the low revenue on 4/26/2014 as manufacturers likely passed along higher costs to consumers.

Knowledge Base 101

Knowledge Base Sales Analytics Survey 101

Uniphore

DECEMBER 7, 2021

Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. it dropped the ball on adopting an omnichannel approach at the right time.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130