QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Calabrio

MARCH 22, 2025

Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry. Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation.

Contact Center 130

Contact Center Management Strategy Call Center 130

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. In fact, 56% of consumers don’t complain about a bad experience—they just leave. So let’s break it down. Want to reduce churn?

Analytics 62

Analytics Social Media Banking Analysis 62

InMoment XI

SEPTEMBER 3, 2024

Demonstrate Return on Customer Service Investment Conversation analytics provides businesses with tangible evidence of the customer experience ROI from their efforts. This process can help identify emerging trends, consumer preferences, and unmet needs that can guide the product development process.

Analytics 195

Analytics Data Social Media Average Handle Time 195

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. What Deliverables and Roadmap Should Marketers Expect?

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

InMoment XI

AUGUST 16, 2024

As the number of consumers making their purchases online has grown exponentially in recent years, it is no surprise that over 80% of marketing leaders have chosen to invest their resources in digital channels. You may be changing your business model to accommodate to an increasing number of online consumers, or launching new digital products.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Thematic

FEBRUARY 19, 2025

Businesses work with consultants to validate the analysis and refine the taxonomy, making it costly and time-consuming to get accurate and relevant insights. Look for solutions are lower-cost with faster ROI. Thematic: Lower upfront investment and maintenance costs, along with a faster ROI makes it a budget-friendly solution.

How To 62

How To Self Service Analysis Analytics 62

Thematic

MARCH 30, 2025

In today’s competitive landscape, ignoring this step can be costly—nearly 49% of consumers have left a brand they were loyal to in the past year due to poor customer experiences​ Put simply: customers want to be heard and they want proof that their feedback matters. Companies that don’t close the loop see a 2.1%

Feedback 62

Feedback Roadmap Effort Score NPS 62

Thematic

MARCH 30, 2025

Consider this: 70% of consumers say they can tell which companies use AI effectively—and which ones don’t. With four very different customer groups—shoppers, consumers, retailers, and advertisers—they were overwhelmed by fragmented feedback. Take Instacart.

Customer Insights 62

Customer Insights Data Analytics How To 62

InMoment XI

JUNE 5, 2024

Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Joe Rawlinson

NOVEMBER 19, 2019

However, the problem is that you can’t use it the manual way as that’s time-consuming and can take a long time and you may not get your results on time. Email marketing is often on the business roadmap of forward-thinking entrepreneurs today because of the amazing ROI it offers, which is 42:1. Email Marketing.

Tools 23

Tools Social Media ROI Roadmap 23

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. While they can elicit higher-quality feedback due to their mobile and conversational nature, they can be time-consuming to create and manage. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Thematic

FEBRUARY 24, 2025

Studies show that 73% of consumers will switch to a competitor after multiple bad experiences, and more than half will leave after just one. Why Multi-Channel Analysis Matters 60% of consumers have purchased from a brand solely based on the service they expected to receive.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. 2024 Adoption Hero: NinjaCat NinjaCats customer success team used data and automation to drive product adoption.

Customer Success 52

Customer Success Meeting Self Service ROI 52

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. About the book: Have you ever paused to consider the Customer Experience from the consumer’s viewpoint? Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Michelli Experience

JULY 25, 2017

Neil notes, “ A recent survey of 3,000 consumers by the Institute of Customer Service (ICS) reveals that staff attitude and staff incompetence are rated the ‘most annoying or frustrating’ service problem, while ‘people-related issues’ account for a whopping 62% of all complaints.”. Make Promises in Keeping with that Vision. Joseph A.

Consulting 113

Consulting Touchpoint Leadership Employee Engagement 113

BirdEye

DECEMBER 19, 2024

Understanding your current processes, strengths, and pain points helps identify where AI can most impact: Which tasks consume most of your team’s time Current customer engagement metrics Areas where personalized content could drive better results Existing data collection and analysis processes 2.

Strategy 52

Strategy Marketing Social Media Hospitality 52

SuiteCX

MARCH 31, 2015

It should include the following main areas of focus:   Defining the holistic governance process This is the key in enabling monitoring and reconciliation all of the incoming CEM data from all of its sources and consumers that are presented in a map.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

BirdEye

DECEMBER 28, 2024

12 restaurant SEO strategies to drastically improve your footfall Restaurant SEO doesnt have to be challenging or time-consuming for your multi-location restaurant business. With a few systems and best practices in place, your restaurant can consistently rank higher in local searches.

Tips 97

Tips Social Media Chatbots System 97

GetFeedback

NOVEMBER 18, 2019

Here’s the process that I recommend you take to transform, consume, and operationalize the data. . Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Step 1: set up service recovery. Get the Guide.

Feedback 199

Feedback How To Analysis Survey 199

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. It conducts in-person interviews with high-net-worth individuals to understand consumer preferences to explore what features, designs, and pricing strategies would appeal to them.

Marketing 52

Marketing Social Media How To Trends 52

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Leveraging apps to collect consumer data and feedback in real time.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Leveraging apps to collect consumer data and feedback in real time.

Consumers 40

Consumers Hospitality Roadmap Travel 40

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Even when a business is located nearby, consumers often rely on search engine results, online reviews, and social media platforms to decide whether a brand is credible and worth visiting. If your brand also feels invisible, keep reading.

Tips 85

Tips Tools Social Media Multi-Channel 85

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). But what exactly is the return? This couldn’t be more inaccurate.

ROI 40

ROI Measurement Customer Experience Effort Score 40

BirdEye

NOVEMBER 18, 2024

ROI measurement: Translate social engagement into concrete business metrics. Manual posting was time-consuming, and keeping content fresh and engaging across multiple communities proved difficult. Here’s your roadmap to successfully implementing AI in your social media strategy: 1.

Social Media 52

Social Media How To Guidelines Trends 52

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Create a digital roadmap for your customers’ journey.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Innovative CX

JUNE 22, 2021

Now as we emerge from the pandemic (at least in the US), we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, we certainly seem to have accepted this new normal – aka – bad customer service. Wait a minute.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

SurveySensum

MARCH 12, 2025

Customer Satisfaction Managers For those responsible for the customer experience , cross-tab data visualization transforms standard satisfaction surveys into a detailed roadmap of customer behavior. Such insight helps pinpoint areas needing organizational improvement and supports deliberate efforts to boost morale.

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

Integrate.ai

APRIL 15, 2020

Among the reasons for this massive shift include mounting privacy regulations, a lack of ROI, and the simple fact that most companies don't have a true personalization strategy. As new regulations come into effect over the months and years ahead in an effort to protect consumers’ privacy, compliance will become an even more onerous task.

ROI 52

ROI Return on Investment Roadmap Strategy 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. In a world of choice, consumers need help to simplify their decisions. Use consumer insight through the product innovation cycle.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Gainsight

OCTOBER 30, 2018

The market is saturated with products and it’s given consumers the upper hand. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Avaya

APRIL 24, 2017

Because the average consumer isn’t so average anymore. Just imagine what these figures look like for consumers on the high end of this engagement spectrum. They need a roadmap to continually reinvent key processes and fine-tune organizational behavior. The solution represents a revolutionary way to serve digital consumers.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Fostering Lasting Loyalty Through Seamless Integration.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Hero Digital

OCTOBER 16, 2018

Salesforce reports that 80% of consumers value a company’s experience just as much as its products and services, and 57% have stopped buying from a company because a competitor provided a better experience. — Need a partner for creating and executing your CX roadmap? It’s no secret that customer experience (CX) is crucial.

Omni-Channel 41

Omni-Channel Customer Experience Multi-Channel Roadmap 41