Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
AWS Machine Learning
SEPTEMBER 29, 2022
As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours. The admin activates the Amazon Lex integration on Genesys Cloud, exports a sample flow from the Content Designer UI, and imports this flow into Genesys Cloud using the Genesys Archy tool. Configure Archy.
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