How Consumer Travel and Leisure Habits Have Changed
Brandwatch CX
JULY 18, 2024
What does Brandwatch data reveal about trends in travel and hospitality? Learn about emerging consumer preferences and key insights for the year ahead.
How Prepared Are Financial Firms Feeling for Consumer Duty?
InMoment XI
JULY 13, 2023
In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. How Prepared Do You Feel for Consumer Duty? What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?
Consumers 
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Trending Sources
How Mobile Apps are Changing Travel in 2018
QuestionPro Audience
JANUARY 3, 2018
Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device.
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Summer Travel Trends: The Who, What and Where
QuestionPro Audience
APRIL 26, 2018
We know businesses and consumers alike rely on the revenue these summer jaunts bring, so we took a closer look into Americans’ spending habits during vacation season. WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. For most, summer vacation means family time.
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Consumer Travel Plans for 2022
Engine Insights
JANUARY 27, 2022
When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.
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How Millennials Are Impacting the Future of Business Travel
QuestionPro Audience
MAY 18, 2018
But as a generation that is on the cusp of surpassing baby boomers as the nation’s largest living adult generation , it’s important for brands to take notice of the trends they’re setting as consumers. Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45.
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Deep Dive into NPS with the UK Consumer Study
InMoment XI
MARCH 31, 2020
The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The data identifies the brands that UK customers consider to.
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Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022
IntouchInsight
NOVEMBER 10, 2021
While lockdowns and travel restrictions meant we didn’t have to fill up our gas tanks as frequently, some changes in consumer priorities played directly to the strengths of convenience stores.
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How to save money on train travel
Helen Dewdney
MAY 15, 2023
Train travel costs can be astronomical and during a cost of living crisis it is more difficult than ever to pay for fares. Be flexible If you can travel a little later or a little earlier then do, as you can easily save 50% if you don’t mind waiting and you’re more likely to get a seat! Only 62.3% Peak times are between 06.30 – 09.30
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60 How New Year’s Resolutions Impact Consumer Buying Behavior
QuestionPro Audience
DECEMBER 21, 2017
January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. The “2018 Global Travel Forecast” states that travel prices are expected to rise sharply in the coming year.
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Navigating Airlines Travel Experience with the Metaverse
ShepHyken
JULY 1, 2022
He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry.
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Elevating Guest Experiences in Hotels with Integrated CX
InMoment XI
FEBRUARY 7, 2024
Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Instead, 71% of consumers expect personalization from the businesses they choose.
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How The Global Travel Industry is Planning Ahead for Crisis Recovery
NetBase
AUGUST 5, 2020
The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. How the industry is preparing to move forward and tackle consumer concerns.
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The Top 3 “Blended Experiences” Retail Consumers & Employees Expect This Year
InMoment XI
FEBRUARY 15, 2022
Then let’s take a look at three concrete examples we’ve discovered based on data our Strategic Insights Team collected from consumers and employees across North America. Hence, “blended”. Still not getting the gist of it? Here’s what people are truly expecting: Blended Experience #1: Buy Online, Pick Up Instore.
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Post-Pandemic Travel: Consumers Seek Variety And Adventure Within Safe Circles
Forrester's Customer Insights
JUNE 30, 2021
Our data over the course of 2020 revealed the internal consumer tension between desire and fear. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience. On the other, closed borders, stay-at-home mandates, and pervasive consumer fears brought the travel industry to a grinding halt.
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Travel in the time of Coronavirus – Your rights explained
Helen Dewdney
APRIL 13, 2020
In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded. Many travel agents are refunding as quickly as they can.
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Travel in the time of Coronavirus – Your rights explained
Helen Dewdney
APRIL 13, 2020
In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.
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All you need to know about your consumer rights and travel
Helen Dewdney
MAY 13, 2019
Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday.
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Tracking Shifting Travel Sentiment Caused by COVID-19
NetBase
APRIL 14, 2020
People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.
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Why the Travel Industry Must Embrace New Habit Formation
Strativity
AUGUST 14, 2023
With a longer path to purchase and evolving consumer needs to consider, the travel industry can benefit from habits research.
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The Complaining Cow Consumer Show East London Radio
Helen Dewdney
AUGUST 13, 2022
Helen Dewdney, consumer champion presents The Complaining Cow Consumer Show on East London Radio. Most things relate to being consumers! All experts in their field, guests talk to a consumer expert! James Jones talks about consumer credit scores. Cristina Luna-Esteban from Ofcom talks about consumer protection.
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How Retailers Can Max Consumer Spending This Holiday Season
QuestionPro Audience
OCTOBER 24, 2018
We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season.
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EasyJet Takes Proactive Approach to Travel Changes
NetBase
JUNE 11, 2020
Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!
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“Early Summer Shopping? Sure, But We’ll Spend Less,” Consumers Say
Optimove
MARCH 30, 2023
To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on consumer trust , marketing fatigue , holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.
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The Complaining Cow Consumer Show – Linda Reynolds
Helen Dewdney
JUNE 12, 2022
Talking Travel chaos – Summer 2022. This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent. We covered a wide range of topics, including: What is the media reporting about airline travel. What is actually happening with airline travel. About Linda Reynolds.
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Travel – dealing with a crisis
Eptica
OCTOBER 16, 2019
Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Published on: October 16, 2019.
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Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX
Conversocial
AUGUST 17, 2021
Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. It’s going to be months, probably years, before it returns to pre-pandemic levels. If it ever does.
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Consumers Weigh Travel Industry Uncertainty With Growing Desire For Adventure
Forrester's Customer Insights
MAY 8, 2020
Stay-at-home orders and pervasive consumer fears have devastated the travel industry, which, after setting profit records a few months ago, has been reporting losses around $18 billion a week since March. Preparing for recovery begins with measuring the evolution of consumer motivation, attitude, and behavior.
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Agencies Capturing the Social Voice of the Traveler During Covid-19
NetBase
APRIL 3, 2020
Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.
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Capturing Distinct Consumer & News Media COVID Conversations
NetBase
AUGUST 31, 2020
Consumer sentiment often follows the news cycle, but not always. And it’s important for brands to capture distinct consumer and news media conversations to see where those differences lie, as it can inform your next move. We’ll explore how: Paying attention to shifting consumer conversation is key to your brand staying relevant.
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The Hard ROI & Sustainability Impact of Visual and AI Service and CX
TechSee
OCTOBER 7, 2024
Cost Savings and Sustainability Impact Visual intelligence reduces the need for technician dispatches, trimming operational costs while also lowering carbon emissions associated with travel. Reduced technician dispatches not only save costs but also lower carbon emissions associated with travel.
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Magic Mirror Reflects Major Innovation for the Connected Consumer
Experience Investigators by 360Connext
DECEMBER 17, 2014
Mike Wittenstein is an experience, service, and business designer based in Atlanta who travels the world sharing ideas and programs that ignite others’ thinking, encourage experimentation, and transform business results. Which ones did you spot? Good job Ebay ! You’ve got chutzpah, Rebecca Minkoff!
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How to Enhance the Guest Experience: Trends and Best Practices
InMoment XI
JANUARY 17, 2024
With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.
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Travel Spending on Track to Return to Pre-pandemic Levels by End of 2024
Forrester's Customer Insights
AUGUST 15, 2024
Global travel spending is roaring back and will fully recover to pre-pandemic levels by the end of 2024, surpassing $2 trillion. The resurgence of international travel demand in Asia-Pacific and strong leisure travel demand in North America and Europe will power this growth. Among the […]
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3 Best Practices for Travel and Hospitality brands to thrive in the new normal
Interactions
MAY 20, 2021
With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. According to new research by Zapwater Communications , 65% of Americans are looking forward to traveling again, both internationally and domestically.
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How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights
InMoment XI
JUNE 7, 2022
A consumer electronics brand who partnered with InMoment previously approached Voice of Customer by designing, distributing, and analyzing a wide range of surveys. Gensler’s customized social listening solution had a one week integration time, encompassing three data sources, 869,973 words, 30,000 travelers, and the top ten airports!
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Improving API security in loyalty and travel systems
Currency Alliance
OCTOBER 31, 2022
Securing loyalty systems is important because of the value of points/miles held by brands and consumers – which makes them attractive to fraudsters – and the significant indirect costs associated with breaches when they take place. The post Improving API security in loyalty and travel systems appeared first on Currency Alliance.
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3 Ways Travel Brands Can Transform Their Loyalty Programs in Response to Covid-19
Oracle
MARCH 18, 2021
Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.
Coronavirus and travel – who’s taking advantage?
Helen Dewdney
APRIL 17, 2020
Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. If they refund in full, with no incoming cash flow, they will go into administration and many consumers will not get their money back. Some companies are giving cash refunds, where possible.
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All you need to know about the Package Travel and Linked Travel Arrangements 2018
Helen Dewdney
SEPTEMBER 27, 2018
The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). The travel organiser must provide information to you in the same way as it does for a package.
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US Consumers Rate eGain Clients at the Very Top in CX, Yet Again!
eGain Blogs
JUNE 24, 2022
These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. 1 rank in Services: Transportation and travel – Low-cost airlines. #1 The post US Consumers Rate eGain Clients at the Very Top in CX, Yet Again!
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2019 Guide to Purchase Drivers for Travel
NetBase
APRIL 17, 2019
Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.
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