Grupo Noa

JANUARY 12, 2018

The 2014 survey on the consumer survey has found that 74% of customers are likely to buy from a contact center that is proficient in their domestic language. Multilingual Contact Centers are Winning Hearts. During a live interaction with consumers, it is essential for the firm to talk to customers in their own language.

Virtual Call Center 40

Virtual Call Center Call Center Contact Center Consumers 40

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

ViiBE Blog

JANUARY 22, 2021

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

MAY 4, 2021

First call resolution is essential to achieving customer satisfaction. If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. Customer experiences are increasingly important to consumers. Measuring FCR can be done manually or by call center software such as ViiBE.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

APRIL 26, 2021

Customer satisfaction should be the number one goal of your contact center. Half of the consumers surveyed by Zendesk said that just one bad experience would drive them to a competitor, and 80% will defect after multiple bad experiences. Train your employees for customer satisfaction.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

AUGUST 11, 2022

Using a CCaaS solution to provide omnichannel communication is handy for your consumers and is also advantageous for your agents. They will be able to handle consumer requests more effectively by using the customer’s preferred method of communication. Reports can be created to track performance across all of these channels.

Contact Center 52

Contact Center Call Center Multi-Channel Abandon Rate 52

NobelBiz

NOVEMBER 26, 2021

Tracking the success of your contact center is also an excellent approach to get your agents more interested in providing an exceptional client experience. As a result, your agents are satisfied and driven, and your consumers are loyal to your firm. The average rate at which your agents respond to phone calls.

Management 52

Management Contact Center Call Center Contact Center Software 52

Magellan Solutions

JULY 29, 2021

First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. A study reveals that 90% of consumers want omnichannel services.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NobelBiz

JUNE 1, 2021

Employees and consumers alike benefit from live customer relationship management. Cloud-based services have cleared the way for more adaptable and inventive solutions to satisfy the demands of new contact centers. Prior to the widespread use of cloud technology, contact centers relied on space-consuming in-house computers and servers.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

Magellan Solutions

JULY 27, 2021

Arab consumers show a clear predilection to talk in Arabic. Hence, call center outsourcing companies have seen an unprecedented demand for native Arabic call center services. Industries that opt for a multilingual virtual call center. It helps to connect service providers and consumers better.

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52