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Talkdesk’s contactcentersoftware includes technology that can give callers an option to skip waiting on hold and just receive a call when the next agent is available. From a contactcenter perspective, replacing inbound support calls with outbound support calls is the definition of taking a proactive approach.
. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contactcentersoftware solution as it connects incoming calls to specific agents skilled in specific skill sets.
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