Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. You can learn more about call center gamification in this workshop episode.
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