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Our contactcentersoftware solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Data Silos: Data might be stored in different systems or formats, making integration and analysis complex. Relevance: Not all data is equally relevant.
– Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contactcentersoftware solution as it connects incoming calls to specific agents skilled in specific skill sets.
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