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4 Benefits of integrating CRM for small companies with contact center software

NICE inContact

Small business leaders wear a lot of different hats and juggle multiple responsibilities.

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Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner

NICE inContact

Where do you start and how do you manage the process? Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.

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Contact Center 101: The What and Why of CRM Integration

NICE inContact

If he were alive today, he’d make a great contact center consultant. He’d be touting about the increased knowledge your agents—and your business—gain when you integrate your contact center software with your customer relationship management (CRM).

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5 KPIs You Can Improve By Integrating Your Contact Center and CRM

NICE inContact

But if you are a contact center manager, you aren’t measured solely on your own personal performance. One powerful way is to integrate your customer relationship management (CRM) system and your contact center software. No matter what your job is, you are measured on performance.

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Why the Contact Center Experience Is So Important

InMoment XI

Since contact centers are the go-to point of contact for consumers with any issue, the experience they provide is crucial to keeping customers from churning. A well-managed contact center can significantly enhance customer satisfaction and retention.

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Call Center Metrics: How To Track & Improve for Better Customer Service

InMoment XI

In fact, call center managers believe that improving agent satisfaction can boost customer satisfaction scores by 62%! You can improve AES by leveraging call center management software like InMoment. Call Availability Time management is a crucial skill for call center agents.

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Mitchell Improves Customer Satisfaction with inContact Agent for Salesforce®

NICE inContact

By having an integration between inContact and Salesforce , their Customer Relationship Management (CRM) solution, Mitchell’s service teams know the customer immediately. They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score.