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Integrations Ensure the call center solution integrates seamlessly with your CRM, telephony systems, and other essential business tools. Agent Training Proper training is essential for your call center agents to provide exceptionalcustomerservice. Connecting Call Centers to Success.
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Customer Experience, have always been there.
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