NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? However, what you need to master and know in the formula is the total cost investment.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

GlowTouch

AUGUST 26, 2020

These initiatives feed into customer satisfaction — and all of them require funding. You could spend your money on expensive contact center software, increase your payroll costs, and invest heavily in training… or you could pay an outsourcing firm to handle all of that for you, and focus your resources on other aspects of the business.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52