InMoment XI

OCTOBER 19, 2023

Whether you’re running a small e-commerce store or a large multinational corporation, contact center solutions have something to offer. They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior. Are there different types of Contact Center Solutions?

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

NobelBiz

MARCH 9, 2021

Cloud Contact software will enable you to have the fastest, most effective ways to gather the clients and make them interact with you. Contact center software is meant to provide clients with an exceptional customer service experience. A contact center software is more than just an operating system.

Contact Center Software 52

Contact Center Software Contact Center Software Automatic Callback 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NICE inContact

OCTOBER 15, 2019

One powerful way is to integrate your customer relationship management (CRM) system and your contact center software. Your contact center softwareacts as your single source for customer interaction data across all your channels. Want proof?

Contact Center 24

Contact Center CRM Contact Center Software Self Service 24

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? Think of this.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

CX Accelerator

JULY 22, 2019

This form of answering is a simple and convenient way to collect data and look for trends. What to Do with VOC Data. Once you have your VOC survey data, it can certainly be analyzed and trended, but there are additional and valuable applications as well. This way, efforts can be concentrated on those specific metrics.

Contact Center 182

Contact Center Analytics Net Promoter Score Effort Score 182

CX Accelerator

JULY 22, 2019

This form of answering is a simple and convenient way to collect data and look for trends. What to Do with VOC Data Once you have your VOC survey data, it can certainly be analyzed and trended, but there are additional and valuable applications as well. This way, efforts can be concentrated on those specific metrics.

Contact Center 174

Contact Center Analytics Net Promoter Score Effort Score 174

Calabrio

MARCH 4, 2025

Not all conversation intelligence tools analyze data the same way. In fact, with new developments in technologies like generative AI (GenAI), conversation intelligence tools can now be trained on very large data sets, called Large Language Models (LLMs), which can be used to surface more accurate and trustworthy insights.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

Talkdesk

AUGUST 30, 2017

While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. Considering that customers have changed and companies have changed, it doesn’t make sense that the contact center software hasn’t changed to bring the two closer together.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.

Call Center 98

Call Center Software Data Contact Center 98

NICE inContact

JULY 17, 2019

It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go.

Contact Center 136

Contact Center Contact Center Software Call Center Culture 136

Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. phone, tablet, email, chat, text, website, Facebook, other social networks).

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

NICE inContact

AUGUST 11, 2016

They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score. Move your business forward with inContact’s cloud contact center software. For their sales teams, Mitchell is able to make more outbound calls with the click-to-dial feature.

Customer Satisfaction 128

Customer Satisfaction Contact Center Software CRM Contact Center 128

InMoment XI

JANUARY 10, 2024

Enhanced Insights Issue: Siloed data from separate channels can make it challenging to gain a comprehensive understanding of customer behavior and preferences. This data-driven approach enables informed decision-making and the ability to tailor services to customer needs. Schedule a demo to see what InMoment can do for you.

Contact Center 195

Contact Center Omni-Channel Customer Satisfaction Retail 195

Talkdesk

SEPTEMBER 5, 2017

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

NICE inContact

MAY 10, 2016

This new technology allows you to not only capture important data, but also give you the insight needed to take action on it. Contact center software companies are now providing innovative solutions that are both easy on the wallet and powerful enough to provide deep insight. Why is your customer calling?

Contact Center 120

Contact Center Analytics Contact Center Software Resources 120

NICE inContact

JUNE 30, 2016

While this type of software does provide some out-of-the-box reporting, the real benefit comes from people with intimate knowledge of your operations who are able to discern specific actionable insights not always found in the standard reporting.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

NobelBiz

OCTOBER 31, 2023

Implementing Advanced Tools for Elevated Customer Service Call Center Data Analytics Utilize analytical tools to monitor customer behavior and identify patterns that may lead to dissatisfaction. Data analytics in call centers goes beyond merely collecting data. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NICE inContact

JANUARY 26, 2016

Everything from an evolving generation of workers, data and application security, and integration with legacy reporting systems must be considered. Self-service options including voicemail to update mailing information and contact preferences.

Customer Service 120

Customer Service Contact Center Self Service Contact Center Software 120

NICE inContact

JUNE 25, 2019

How to make it happen: Leverage CRM data to give agents more information about each customer, then encourage them to use this data to make personal connections with more humanized service. Brands that want to stay relevant need to adapt to the times — and they need the right contact center software to make this happen.

Customer Expectations 136

Customer Expectations Customer Service Social Media Contact Center Software 136

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. We allow advanced data filters that allow you to segment insights for the audience that matters most to you. Whether it’s our AI capabilities, customer reporting, or contact center software, we have just the solution for you.

Retail 195

Retail Customer Experience Effort Score Social Media 195

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. Brad Butler Dialers can also streamline the process of pulling client data out of the CRM.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Automation and Data Quality With the advent of AI, the integration of intelligent automation has become a game-changer. With good data, automation soars.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

BlueOcean

JANUARY 23, 2024

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Once upon a time, agents simply had a phone. Price per seat quickly adds up.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

BlueOcean

NOVEMBER 6, 2019

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Once upon a time, agents simply had a phone. Price per seat quickly adds up.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

NICE inContact

AUGUST 9, 2018

When tracked and analyzed overtime, CSAT can be an incredibly powerful data point for understanding the operational performance of your business because it often takes cross-departmental initiatives to move CSAT in a positive direction. Are you tracking these 3 customer service metrics in your contact center?

NPS 123

NPS Metrics Net Promoter Score Customer Service 123

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NICE inContact

AUGUST 9, 2018

When tracked and analyzed overtime, CSAT can be an incredibly powerful data point for understanding the operational performance of your business because it often takes cross-departmental initiatives to move CSAT in a positive direction. Are you tracking these 3 customer service metrics in your contact center?

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

NICE inContact

NOVEMBER 6, 2018

In particular when you are in the market for a new solution, but really at any time you invest into your contact center – make sure you are choosing the right solution. Use data for better decision-making. In order to be able to make any educated decisions, remember the old saying: you cannot manage what you cannot measure.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Data Contact Center Software Management 52

NobelBiz

OCTOBER 2, 2023

Integrated ticketing systems provide valuable data for performance analysis, enabling continuous improvements in efficiency and customer satisfaction, which are paramount in today’s contact center landscape. Running a Contact Center should be smooth sailing, and NobelBiz makes sure it is. .”

System 105

System Contact Center Contact Center Software Social Media 105

NICE inContact

JULY 10, 2018

A cloud contact center solution can pull in data from different systems with a performance dashboard that is updated automatically and can be set up for individual agent, workgroup and executive views. Setting appropriate goals is a great way of identifying opportunities for improvement.

Contact Center 24

Contact Center Technology Contact Center Software First Call Resolution 24

NICE inContact

AUGUST 9, 2018

When tracked and analyzed over a period of months and years, CSAT can be an incredibly powerful data point for understanding the operational performance of your business because it often takes cross-departmental initiatives to move CSAT in a positive direction. Are you tracking these 3 customer service metrics in your contact center?

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Talkdesk

MARCH 4, 2021

Provide a smartphone and mobile-ready contact center software. By providing location-based employees with a smartphone, you can give them better flexibility and an easy connection to the contact center—a key customer service entry point and repository of CX information. 4 steps to boost customer experience: 1.

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Customer Interaction Analytics plays a vital role in deciphering this mosaic of data, offering a profound understanding of customer behavior and pain points.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Performance Metrics and KPIs: Monitoring call center performance is essential.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104