How to use Customer data analytics to improve contact center performances and CX?
NobelBiz
FEBRUARY 22, 2023
Here are some data samples from each of these sources: Customer service and contact centers: includes textual data, such as email exchanges, chat dialogues, and phone call transcripts. Satisfaction surveys include open, closed, multiple-choice, and free text zones. And that’s where NobelBiz Omni+ comes in!
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