UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Also, be aware of large downloads or uploads as they also use a lot of bandwidth.

Tips 72

Tips Contact Center Software Guidelines Contact Center 72

NobelBiz

JUNE 13, 2023

You can learn more about what can negatively impact your numbers and how to avoid them by downloading our free on-demand eBook (Call Labeling and Blocking for Contact Centers). Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Get your free, on-demand copy here.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile. .

Call Center 98

Call Center Software Data Contact Center 98

Playvox

JULY 14, 2023

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

Contact Center 74

Contact Center Measurement Call Center Abandon Rate 74

Talkdesk

OCTOBER 11, 2016

Best of all, there are no updates or downloads needed to begin using our new Lightning-optimized CTI – simply enable Lightning to get started. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce. Full Compatibility with Winter ‘17 Release.

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Download the Playvox eBook : Succeed In Uncertain Times: Building a Business Case for WFM

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Talkdesk

OCTOBER 11, 2016

Best of all, there are no updates or downloads needed to begin using our new Lightning-optimized CTI – simply enable Lightning to get started. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software. Not using Talkdesk for Salesforce yet?

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

Talkdesk

APRIL 25, 2017

When the company was founded, Talkdesk offered the first 100% web-based contact center solution. A few years later, Talkdesk was the first contact center software to offer one-click integrations with business tools. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. About Talkdesk.

Contact Center Software 40

Contact Center Software Contact Center B2C Call Center 40

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

Talkdesk

DECEMBER 5, 2017

Those outbound cold calls can be difficult to convert, the right contact center software can help. To download our evaluation form, just click the button below. Intelligent tools can monitor the call in real time and pinpoint the right time to shift the conversation or recommend specific sales assets.

Sales 40

Sales Technology Contact Center Contact Center Software 40

ViiBE Blog

APRIL 15, 2021

Screen sharing requires a download of software and allows the agent to access all of the customer’s computer. ViiBE’s video chat is a no-install functionality that integrates seamlessly with your existing contact center software. Co-browsing versus screen sharing. Co-browsing is not synonymous with screen sharing.

e-support 52

e-support Contact Center Software Video Contact Center 52

CSM Magazine

JUNE 16, 2020

The Puzzel Customer Service Platform combines the proven benefits of the Cloud with integrated Workforce Management (WFM), Ticketing and Artificial Intelligence (AI) to provide end-to-end customer interaction that boosts employee engagement both in contact centres and remotely. About the Author.

Employee Engagement 52

Employee Engagement Omni-Channel Engagement Strategy 52

Talkdesk

JUNE 27, 2017

Talkdesk is a next-generation, cloud-based contact center software that helps their customers deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. About Talkdesk.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

ViiBE Blog

MAY 13, 2021

Which software is used in call centers? Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

NobelBiz

MAY 24, 2021

An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. The benefit here is control of the software: once downloaded, the program can be used forever. Cloud Contact Center Solution: Benefits and challenges. Is it worthwhile, though?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

FEBRUARY 2, 2021

The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more. A learning management system can help your agents learn anytime, anywhere.

Call Center 52

Call Center Training Tips Contact Center 52