Playvox

APRIL 21, 2023

Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team. Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center?

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NobelBiz

SEPTEMBER 15, 2021

Data keeps beaming in in confirmation of a fact: the digital contact center is here. Email, chat, social media, self-service: everything is going up. Power looked at 124 customer service organizations spanning 13 industries in North America. Interesting, isn’t it? A new report from J.D. The result?

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

NobelBiz

AUGUST 13, 2024

Unlike the old PBX systems, a VoIP solution requires minimal on-site hardware and provides an excellent, lean, and cost-effective way of handling voice calls, provided the contact center has an internet connection. Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6.

Call Center 52

Call Center Contact Center Customer Service Self Service 52

NobelBiz

MAY 24, 2021

You can learn more about the pros and cons of each technology, and all you need to know about cloud migration in our ebook On-premise vs. Cloud Contact Center Solution: Benefits and challenges. IVR: Use personalized prompts and predetermined self-service options to filter clients and prioritize calls.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52