Playvox

DECEMBER 21, 2022

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. Related eBook: 9 Contact Center Metrics Essential for Success. Related Article: How WFM Tools Create Success for Omnichannel Contact Centers.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Playvox

APRIL 21, 2023

For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there. 92%) Letting them find answers online without having to contact anyone. (89%)

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

SEPTEMBER 15, 2021

Data keeps beaming in in confirmation of a fact: the digital contact center is here. Email, chat, social media, self-service: everything is going up. It’s clear that customer experience needs to be the catalyst that enables a productive remote contact center moving forward. Interesting, isn’t it?

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

Playvox

FEBRUARY 13, 2023

Also consider that 46% of consumers have called out a brand on social media — meaning a poor experience can instantly go far beyond a customer’s friends, relatives, and neighbors to reach a global audience. But your service center can’t afford to tip the scales in the other direction. of revenue.

Contact Center 78

Contact Center How To eBook Multi-Channel 78

NobelBiz

JUNE 13, 2023

You can learn more about what can negatively impact your numbers and how to avoid them by downloading our free on-demand eBook (Call Labeling and Blocking for Contact Centers). Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Get your free, on-demand copy here.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? And here are the telltales.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52