BlueOcean
JANUARY 23, 2024
Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Employee engagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employee engagement.
BlueOcean
NOVEMBER 6, 2019
Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Employee engagement is critical for retention. The right outsourced partner invests heavily in their retention efforts and employee engagement.
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CSM Magazine
JUNE 16, 2020
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated. What comes first: happy customers or happy employees? iii] The right technology makes life easier and brings out the best in employees.
CSM Magazine
APRIL 15, 2020
Companies today face the challenge of keeping top contact center talent, and employee engagement and resource planning have become key pillars in finding an optimal balance between happy employees and satisfied customers,” said Børge Astrup, CEO of Puzzel. About Puzzel.
Upstream Works
JUNE 10, 2019
That’s why we’re so excited to announce the latest release of Upstream Works for Finesse (UWF) – omnichannel contact center software that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control. Here are some of the highlights of UWF V4.0
Playvox
OCTOBER 18, 2022
In the end, bringing employees back is a risky move. On top of increasing employees’ intent to leave, removing the option to work in a preferred location increases burnout and reduces employee engagement , according to a 2022 Gallup report. Related Article: 4 Smart Reasons To Offer Remote Work In Your Contact Center.
Playvox
MARCH 19, 2024
AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. Proactively analyze agent interactions to spot coaching opportunities to prevent costly mistakes and enhance employee engagement. And the list goes on.
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