Contact Center Software Employee Engagement Omni-Channel 
CSM Magazine
JUNE 16, 2020
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated. What comes first: happy customers or happy employees? iii] The right technology makes life easier and brings out the best in employees.
CSM Magazine
APRIL 15, 2020
Companies today face the challenge of keeping top contact center talent, and employee engagement and resource planning have become key pillars in finding an optimal balance between happy employees and satisfied customers,” said Børge Astrup, CEO of Puzzel. About Puzzel.
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Upstream Works
JUNE 10, 2019
There’s no doubt that the name of the game today when we speak of omnichannel customer experience is convenience. and why we’re so excited to share these new features and capabilities: Conversations Across All Channels. Provide supervisors with full visibility and control, simplifying team management and deepening employee engagement.
Playvox
MARCH 19, 2024
AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. And the list goes on.
NobelBiz
MAY 16, 2023
Whether you need to add new agents, support additional communication channels, or expand globally, a hosted contact center can accommodate your needs with minimal effort and investment. What Features Should You Look for in a Hosted Contact Center Solution? Let’s see why.
NobelBiz
APRIL 18, 2023
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.
NobelBiz
MAY 2, 2023
Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy. Main Struggles in Outbound Lead Generation The main struggles in outbound lead generation include low contact and conversion rates. Learn more here.
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