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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Performance/Analytics: Used for monitoring website traffic and interactions
Performance metrics: Contactcenters can track and measure key performance indicators (KPIs) related to conversations, such as call duration, response time, or customer satisfaction scores. They can also write back into these systems to further enrich the data.
Improve your staff management Agents who can handle calls more quickly and effectively can better satisfy the requirements of callers, resulting in improved first-callresolution rates and increased customer satisfaction. However, the FCR is actually a measure of how successfully your contactcenter runs its operations.
Additionally, proper technology provides a knowledge management system that offers access to updated product/service information and policies. ContactCenter Agents To ensure the success of your contactcenter, you must put effort in training agents. It is a key indicator of contactcenter efficiency.
Additionally, proper technology provides a knowledge management system that offers access to updated product/service information and policies. ContactCenter Agents To ensure the success of your contactcenter, you must put effort in training agents. It is a key indicator of contactcenter efficiency.
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