Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Table of Contents What Is an Omnichannel Contact Center? What Are the Benefits of Having an Omnichannel Contact Center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

APRIL 25, 2023

Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

FEBRUARY 14, 2023

Measuring the efficiency of a CRM strategy in contact centers is essential because it allows us to determine whether the strategy is achieving its goals and to identify areas for improvement. This helps ensure that the strategy delivers the desired outcomes and provides a positive return on investment.

Contact Center 52

Contact Center CRM Measurement Strategy 52