Playvox

APRIL 25, 2023

Playvox research shows some disconnect between what agents desire when it comes to proper training versus which elements managers believe are important. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. Look no further! Why is benchmarking important?

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. The answer is both.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? Can remote work be managed?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

FEBRUARY 22, 2023

What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center? Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center? Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

Playvox

MAY 2, 2023

The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience. Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

APRIL 18, 2022

Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

OCTOBER 18, 2021

A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Managers can determine the number of agents needed to handle incoming and departing calls by calculating shrinkage. Instead, you can simply manage it with a Cloud Contact Center Solution.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

FEBRUARY 22, 2023

A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Managers can determine the number of agents needed to handle incoming and departing calls by calculating shrinkage. Instead, you can simply manage it with a Cloud Contact Center Solution.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

DECEMBER 14, 2021

Incorporating after-hours work into your sales or customer support processes may help your contact center in different ways: Keep detailed recordings of talks. To avoid asking clients for the same information again and over, Enhance agent time management. The correct tools for your call center will save your agents time.

Contact Center 52

Contact Center Strategy Call Center CRM 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple! What analytics do you offer?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

AUGUST 28, 2023

With the right tech, your center can waltz through challenges and deliver stellar service. Knowledge Management Systems will agents with access to up-to-date information and resources, ensuring accurate and consistent responses across channels. Effective management of customer interactions. Learn more about NobelBiz OMNI+.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98