NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. Use A/B Testing Experimentation is key to discovering the most effective strategies for your call center.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

AUGUST 28, 2023

Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. Consider the Net Promoter Score. We recommend that you set up a dashboard to remotely assess the performance of your agents.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. Consider the Net Promoter Score. We recommend that you set up a dashboard to remotely assess the performance of your agents.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.

Call Center 52

Call Center Contact Center How To Gamification 52