Contact Center Software Industry Multi-Channel Omni-Channel 
CSM Magazine
JUNE 12, 2023
Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. They often start with gathering information about the victim and using it to impersonate them during contact center interactions.
NobelBiz
FEBRUARY 22, 2023
If the telephone is the initial point of contact for the client, it might create a set of customer friction points. That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry. Table of Contents show What are Customer Friction Points?
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NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. The industry has matured, and people know what they’re getting themselves into, and they demand a higher standard. The days of just loading up a list and cold-calling people are gone.
NobelBiz
FEBRUARY 18, 2023
If the telephone is the initial point of contact for the client, it might create a set of customer friction points. That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry. In call queues, the typical distribution method is first in, first out.
NobelBiz
DECEMBER 19, 2021
Invest in contact center technologies Consumers today are aware of their rights and will contact customer support if they are displeased. Regularly checking the functionality of your software and servers can help you avoid losing time during a phone call.
NobelBiz
JULY 10, 2023
The lead generation industry is undergoing a significant transformation thanks to the advent of AI. As we speak, AI-powered solutions are revolutionizing how contact centers identify, engage, and convert leads. This multi-tasking ability significantly boosts the efficiency of call center operations.
NobelBiz
NOVEMBER 6, 2023
The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation.
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