InMoment XI

AUGUST 28, 2012

It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space. The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space.

Contact Center Software 150

Contact Center Software Contact Center CRM Software 150

NobelBiz

MARCH 9, 2021

Cloud Contact software will enable you to have the fastest, most effective ways to gather the clients and make them interact with you. Contact center software is meant to provide clients with an exceptional customer service experience. A contact center software is more than just an operating system.

Contact Center Software 52

Contact Center Software Contact Center Software Automatic Callback 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? This is especially true in today’s market. Why do you need a new contact center software?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Education Services Group

JULY 7, 2021

With a robust portfolio of omnichannel customer experience and contact center solutions in the cloud and on-premises, this client offers Learning Subscriptions as an up-sell to their software license subscriptions, enabling and empowering their customers to use their products confidently and independently.

Contact Center Software 52

Contact Center Software Contact Center Software Omni-Channel 52

Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Calabrio

MARCH 4, 2025

Performance metrics: Contact centers can track and measure key performance indicators (KPIs) related to conversations, such as call duration, response time, or customer satisfaction scores. Generative CI surfaces topics, themes, and keywords by itself, at a level of detail that is unmatched by most other technologies on the market.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

NICE inContact

JULY 2, 2019

c) Research the best solutions on the market. After you’ve seen what’s available on the market, you’re one step closer to choosing the right digital-first omnichannel customer service software. The role of the call center agent is changing. There are many digital customer service solutions.

Customer Service 152

Customer Service Contact Center Omni-Channel Call Center 152

MiaRec

FEBRUARY 27, 2023

Are you trying to get an idea of the general cost of contact center software solutions in the market? Are you frustrated that you cannot find reliable pricing information anywhere?

Call Recording 98

Call Recording Contact Center Software Analytics Contact Center 98

NICE inContact

OCTOBER 25, 2019

Even as Bridgevine , a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. The Florida-based company knew it needed to a make change and decided to move to the modern, unified CXone cloud contact center CX platform.

Contact Center 121

Contact Center Net Promoter Score Contact Center Software Customer Satisfaction 121

ijgolding

MARCH 22, 2017

A study by CEB states that customers feel that they can easily find an alternative product for at least 90% of the products available on the market. Reviews and testimonials at online portals, by loyalists or customers with positive experiences, act as free word of mouth marketing. Either go digital or die.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Talkdesk

APRIL 13, 2021

Taking responsibility for contact center software-related tasks, such as adding and removing users, creating and modifying live dashboards, and setting up new integrations, the administrator frees team leaders to focus on strategy implementation.

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

InMoment XI

JANUARY 4, 2024

Word-of-Mouth Marketing Satisfied customers become brand ambassadors, sharing their positive experiences through word-of-mouth marketing. A brand that consistently delivers excellent retail customer experiences is more likely to benefit from positive word-of-mouth marketing, expanding its customer base organically.

Retail 195

Retail Customer Experience Effort Score Social Media 195

NICE inContact

JANUARY 26, 2016

The ability to provide an excellent customer service experience is a key differentiator in today’s Era of the Customer for businesses of any size and every vertical market. A prevailing thought surrounding the concept of customer service and CX is that the “little guy” is better able, and/or more willing, to put their customers first.

Customer Service 120

Customer Service Contact Center Self Service Contact Center Software 120

NICE inContact

AUGUST 9, 2018

Getting a pulse on your customers’ willingness to recommend you is critical because word-of-mouth is by far the most trusted form of “marketing”. Are you tracking these 3 customer service metrics in your contact center? If not, contact us today to learn how our industry-leading cloud contact center software can help!

NPS 123

NPS Metrics Net Promoter Score Customer Service 123

NICE inContact

AUGUST 9, 2018

Getting a pulse on your customers’ willingness to recommend you is critical because word-of-mouth is by far the most trusted form of “marketing”. Are you tracking these 3 customer service metrics in your contact center? If not, contact us today to learn how our industry-leading cloud contact center software can help!

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

NICE inContact

NOVEMBER 6, 2018

Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Choose the right contact center solution.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

MiaRec

FEBRUARY 13, 2023

Are you looking to upgrade your contact center software but struggling to navigate all the different terms describing various market segments? It is almost impossible to keep up with the constantly changing terminology and market segmentation. If so, you are not alone.

Contact Center Software 73

Contact Center Software Contact Center Government Financial 73

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NICE inContact

NOVEMBER 26, 2018

Twenty years ago began a shift to contact center outsourcing to offshore locations, especially the Philippines and India, and away from the local market where customers on the other end of the phone were located. 24 x 7 coverage : agent attrition is always a challenge, especially in a tight labor market.

Contact Center 120

Contact Center Contact Center Software Competitive Advantage Call Recording 120

NobelBiz

OCTOBER 31, 2023

This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. With changing technologies, rising customer expectations, and shifting market trends, what worked yesterday might not be as effective today. Learn more about the real-time monitoring capabilities of NobelBiz OMNI+ here.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NICE inContact

JUNE 30, 2016

With this in mind, it’s easy to see the value of modern contact center software all-in-one packages. Speech Analytics can also drive revenue through optimized marketing, sales conversions, identifying additional customer needs, and reducing customer churn.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% – Brad Butler, Contact Center Software Consultant @ NobelBiz 2. from 2021 to 2028 to reach USD 12.2 billion by 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

FEBRUARY 27, 2024

When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. The conversation around opt-in and opt-out processes and the impact of privacy laws like GDPR and TCPA further underscores the high standards of consent and privacy in SMS marketing.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

ShepHyken

SEPTEMBER 8, 2017

Giveaway: In this whitepaper, “ Exposing the True Cost of Legacy Contact Center Software ” Sharpen gets real about the true impact it can have for your operations, agent satisfaction, and customer service. About: Murph Krajewski is VP of Marketing at Sharpen , a cloud based contact center platform.

Contact Center 87

Contact Center Contact Center Software Technology Customer Service 87

NobelBiz

JULY 25, 2023

Interaction analytics doesn’t just stop at gathering and analyzing this data; it propels actionable insights: Tailored Marketing Campaigns: By understanding common customer queries and preferences, businesses can craft highly targeted marketing campaigns.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Upstream Works

DECEMBER 11, 2018

According to the Aberdeen Group, companies with a formal customer journey management program see a 54% return on marketing investment, reduced costs of customer service and 3.2 times greater revenue from customer referrals. Analytics and Data Management.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

Call Center 98

Call Center Software Data Contact Center 98

NobelBiz

NOVEMBER 13, 2023

What NobelBiz can bring to the table: A unified platform for all communication channels Highly redundant voice carrier network with 99.99% uptime Advanced productivity tools designed for call centers Cost-effective telecom solution with global coverage Customer Lifetime Value (CLV) Enhancement CLV stands for Customer Lifetime Value.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NobelBiz

APRIL 23, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! NobelBiz Omni+ is a true omnichannel contact center software solution that allows you to capture customer information, increase KPIs and maintain ASL.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

NobelBiz

AUGUST 6, 2024

All the way from onboarding to support to troubleshooting has been great throughout this journey!

Contact Center 98

Contact Center System Contact Center Software Call Center 98

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. With a focus on flexibility and scalability, Livevox empowers businesses to adapt and thrive in today’s dynamic market landscape.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

CSM Magazine

FEBRUARY 12, 2024

Gathering Market Research: Another objective for outbound calling campaigns can be to gather valuable market research insights. By directly contacting customers or prospects, businesses can gather feedback on their products or services, understand customer preferences, and identify areas for improvement.

Communication 52

Communication Contact Center Software Strategy Contact Center 52

CSM Magazine

JANUARY 20, 2021

Easily embed within your existing contact center software. Founded in 2008, CodeBroker mobile marketing solutions are used by the world’s most recognizable brands and retailers to drive customer acquisition, retention, and loyalty. Learn more at Codebroker.com or contact info@codebroker.com ; or call (800) 928-7315.

Customer Service 59

Customer Service Contact Center Software Customer Service Representative Social Media 59

NobelBiz

APRIL 24, 2023

This powerful scripting tool is integrated into the OMNI+ Cloud Contact Center Software and The NobelBiz Voice Carrier Network, enabling supervisors, managers, and owners to quickly and easily create, deploy, and manage their scripts. – Steve Bederman, President of NobelBiz Inc.

Contact Center 52

Contact Center Contact Center Software Training Exceptional Customer Service 52