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Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and ContactCenterSoftware. phone, tablet, email, chat, text, website, Facebook, other social networks).
Over the last few years, many organizations have started investing in improving their online customer experience. A study by Forrester states that more than 63% of the businesses are still looking to further improve their customer’s onlineexperience in the coming year. Interactive voice response, chat bots, FAQs etc.
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