Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Table of Contents What Is an Omnichannel Contact Center? What Are the Benefits of Having an Omnichannel Contact Center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. What is the expected ROI?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

Call Center 98

Call Center Software Data Contact Center 98

NobelBiz

JANUARY 10, 2022

To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

NobelBiz

JULY 10, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Advantages of Using AI in Lead Generation for Call Centers The advantages of utilizing AI in lead generation for call centers are profound and game-changing. These factors contribute to a higher return on investment (ROI).

Contact Center 40

Contact Center Call Center Industry Chatbots 40