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Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of Call Queuing Systems & Their Implementation Navigating the nuanced world of call queuing systems, one quickly discerns that it’s the features that drive efficacy. A meticulous focus on agent training amplifies the impact of this potent tool.

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Employee Recognition, Rewards & Incentive Strategies for Contact Centers

NobelBiz

Employee rewards programs are a great way to increase engagement and motivation, but some prefer money while others prefer experiences (activities, travel) or gifts. The practical way to go about this is to ask your employees what could contribute best to their motivation and preferences and adjust the program accordingly.

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Call Center Shrinkage: Strategies and Tools for Decision-makers

NobelBiz

In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in. Today’s call center systems include gamification features that boost staff morale and motivation. Tiring, right? Another approach to keep them competitive is to provide incentives.

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Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in. Today’s call center systems include gamification features that boost staff morale and motivation. Tiring, right? Another approach to keep them competitive is to provide incentives.