InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Table of Contents What Is an Omnichannel Contact Center? What Are the Benefits of Having an Omnichannel Contact Center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NICE inContact

JUNE 30, 2016

For that reason, Speech Analytics software and processes have been gradually picking up steam in the contact center industry for the better part of a decade. Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology. You Still Need Analysts.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

Speaker: Laura Sikorski, Contact Center Consultant

Robust Contact Center software features that will enhance your operation. Robust Contact Center software features that will enhance your operation. ROI from technology improvements. Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them.

Contact Center

Upstream Works

MARCH 21, 2019

With the popularity and growth of self-service, this means that the consumer has probably already exhausted the means available to them and is now looking for expert assistance for quick and informed resolution. Whether it’s apps, web self-service, chat, social media, bots, or more traditional phone and email channels.

Customer Experience Management 92

Customer Experience Management Self Service Strategy Customer Experience 92

Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. phone, tablet, email, chat, text, website, Facebook, other social networks).

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40