VDS

SEPTEMBER 17, 2020

In the agent space, no one is more impacted by dated contact center software than the call center agents. Agents need accurate, accessible information from reliable and efficient systems. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents can help you meet that expectation.

Virtual Agent 52

Virtual Agent Customer Service Self Service Contact Center 52

UJET

JUNE 25, 2021

And, by doing so, everything from text messages to virtual agents and voice synergize, ensuring that experience is branded and consistent as well. Contact Center software that supports agents in connecting with their customers is essential. Your Customer Experience Should Be Visual and Contextual.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

NobelBiz

JANUARY 10, 2021

For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center. And what are the rules for implementing such technology?

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

Kustomer

JUNE 27, 2022

Five9 : Provides cloud contact center software, allowing you to manage all inbound and outbound calls, facilitating the ability to create a personalized customer profile. Five9 builds expert software that is readily able to adapt as the needs of your company change.

Software 92

Software Tools Customer Service Self Service 92

NobelBiz

MAY 24, 2021

The main difference between on-premise vs. cloud contact center is that the cloud contact center will not go out of commission if the facility where it’s hosted goes offline. You’ll need to have a consistent and secure access point, even if the surrounding data center goes down.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

Calabrio

MARCH 10, 2025

In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. The overwhelming answer is with the help of the right technology, as businesses expand their contact center software budgets. So, how are teams looking to increase revenue and drive savings?

Call Center 130

Call Center Self Service Tools Contact Center 130