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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

Contact Center Software and Tools In recent years, contact center software and tools have developed capabilities to combat fraud. Hosting awareness events : Conduct seminars, workshops, and webinars that educate customers on the latest fraud trends and how to protect themselves against scams.

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Answering Machine Detection: A Call Center’s Game Changer

NobelBiz

In the intricate web of contact center dynamics, answering machine detection assumes the role of an automated guide, expertly steering agents away from voicemails and towards real-time conversations. Brad Butler, Contact Center Software Consultant @NobelBiz 1.