MiaRec

JUNE 18, 2024

You are constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency?

Contact Center 105

Contact Center Insurance Contact Center Workflow Data 105

InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Advances in field service technology.

Self Service 109

Self Service Contact Center Workflow Contact Center Social Media 109

MiaRec

APRIL 25, 2023

Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows. Learn how you can use these insights to lead business decisions, improve agent workflows, automate quality management processes, and more.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. For the most part, organizations are still devising their exact strategies for leveraging artificial intelligence. AI will empower self-service platforms to better handle simple, transactional matters.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40